Business Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command centre software, enabling collaboration in more powerful ways.

At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Control Room and Mobilisation Solutions provide the backbone for emergency response in the UK & Europe. Our applications help 999 operators respond to calls from the public and dispatch out nearby responders, enabling the right response when every second counts.

As our solution has grown from a small start-up to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. We are building new products to increase the safety and efficiency of emergency response agencies, and ultimately to help our customers save lives.
Job Description

This role is primarily remote/hybrid, with travel to customer sites.

The Principal role of the Business Analyst is to establish an operational relationship with the designated project and operational personnel of the assigned multiple customers. Working with the customer to develop and maintain the documentation relating to business benefits realisation.

The Business Analyst forms part of the deployment team working with multiple customers and will work closely with the assigned Technical Project Manager, Deployment Engineers, Test Engineers and Software Engineer.

The Business Analyst will ensure that the software product will meet the customer requirements during deployment and throughout the continuous improvement cycle of live service and will be responsible for the configuration.

Roles and Responsibilities

• Acting as the operational process subject matter expert for assigned customers, ensuring solutions align with their needs and goals.
• Leading requirement gap analysis during pre-contract and contract change phases, delivering clear assessments of functional requirements.
• Capturing and documenting customer and supplier requirements, acceptance criteria, and user stories, ensuring clarity on delivered outcomes.
• Managing training needs analysis, delivering "train the trainer" sessions, and supporting end-user training.
• Collaborating with Software Test Engineers to support testing events and defect management.
• Providing on-site support for key events such as go-live, software upgrades, and system outages.
• Assisting in the creation of pre-sales solution proposals and deployment documentation, ensuring alignment with customer requirements.

Basic Requirements

• Proven experience in delivering large, complex software solutions to Police or Fire agencies. Hands-on experience with mobile products including MDT solutions is highly desirable.
• Strong understanding of Agile software development and experience bridging customer and development teams.
• Exceptional communication skills, with the ability to translate technical details into clear, operational language.
• Demonstrated ability to build and maintain strong relationships with internal teams, customers, and key stakeholders.
• Experience managing customer requirements, user stories, and acceptance criteria for software development teams.
• Awareness of the commercial impact of deployments and operational challenges.
• Familiarity with Motorola Solutions' products and public safety control room operations is highly desirable.

In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get:

• Competitive salary and bonus schemes

• Two weeks additional pay per year (holiday bonus).

• 25 days holiday entitlement + bank holidays.  

• Attractive defined contribution pension scheme.

• Private medical insurance.

• Employee stock purchase plan.

• Flexible working options. 

• Life assurance.

• Enhanced maternity and paternity pay.

• Career development support and wide ranging learning opportunities.

• Employee health and wellbeing support EAP, wellbeing guidance etc.

• Carbon neutral initiatives/goals.

• Corporate social responsibility initiatives including support for volunteering days.

• Well known companies discount scheme.

#LI-KTB

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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