Global Process Owner

Primary DetailsTime Type: Full timeWorker Type: Employee

• Location: London

• Type: Permanent, full time

• Hybrid role, happy to talk flexible working

The Opportunity:  

We are excited to announce that due to internal advancement QBE are recruiting a Global Process Owner - Knowledge, Incident & Request Management in our London office. In this role you will define the goals and the strategy for one or more of the globally aligned ITSM processes, ensuring these underpin and support the overall QBE IT strategy. The ITSM Lead role will be the recognized expert in their discipline. Responsible for driving process adoption and compliance, gathering and prioritizing demand for process and tool enhancements, along with ensuring the appropriate governance process is followed. Ensure that business outcomes are achieved by way of process efficiencies and improvements is key to this role.

Your New Role:  

• Work with key stakeholders to ensure that objectives are consistent with strategies across the IT function, thereby maximizing productivity and performance, and contributing to the successful operation of IT across QBE.

• Define and implement plans, controls and appropriate MI to ensure process adherence and effectiveness and in line with a positive risk culture, ensure any risks or issues are proactively identified and remediated promptly.

• Responsible for ITSM service improvement activities as part of the Continuous Service Improvement Planning

• Continue to flex ITSM process to meet customer need and changing markets/behaviours

• Build positive, open and constructive relationships with key stakeholders, working in partnership to ensure process remains fit for purpose, delivering identified business outcomes and managing customer expectations as necessary.

• Promote the development of a proactive, service-orientated culture within own team, wider IT, and third-party supplier teams

About you:   

• Excellent knowledge of key service management functions.

• Able to negotiate in difficult situations to reach a successful conclusion.

• Experience of delivering service within a multi-team, complex business environment.

• Experience in defining and delivering service improvement plans.

• Excellent communication skills with the ability to positively promote the function simply and succinctly.

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ). 

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below we also offer an extensive choice of other options to suit you  

• 30 days holiday a year with the option to buy up to 2 additional days. 

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. 

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. 

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. 

To find out more visit our  Reward Page 

QBE Awards  

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page 

Accessibility  

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. 

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report  

What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.  

 We believe this is our moment – what if it was yours too?  

APPLY NOW and let's make it happen  

Skills:

Coaching, Communication, Critical Thinking, Customer Service, Incident Response, Information Technology (IT) Support, Information Technology Applications, Intentional collaboration, Itil Implementation, IT Service Delivery, Managing performance, Negotiation, Risk Management, Stakeholder Management, Strategic PlanningApplication Close Date: 03/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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