IT Support Engineer

IT Support Engineer

• City of London (Blackfriars / St. Paul's)
• £36,000 - £42,000 dependent on experience
• 4 days office-based, 1 day remote
• Permanent, Full-Time

Sensical, a growing IT MSP, are looking for an experienced IT Support Engineer. This role would suit someone with an MSP background, with experience in a broad range of technologies. Candidates will need to demonstrate a passion for IT and technology, coupled with a professional customer focussed attitude. This role includes supporting a range of business applications used by our clients, so experience in this area will be highly favourable.

What we're looking for:

• Comfortable with regular commute to Central London and Watford areas (the latter usually up to once a week)
• Able to be part of an out of hours on call rota (one week in four)
• Ability to take ownership, assess and troubleshoot incidents methodically
• Excellent organisation skills and ability to reprioritise
• Professional attitude, able to work with stakeholders at all levels of an organisation
• Customer service focus with desire to go above and beyond
• Understanding of IT best practices and procedures (ITIL, Change Control)
• Experience writing internal support documentation
• Punctual, good attention to detail
• Excellent written and verbal communication
• A passion for IT and a desire to learn new technologies
• Experience in supporting and troubleshooting business applications

Technical Skills

Advanced Knowledge of:

• Microsoft Windows 11
• Active Directory & MS Entra ID
• Microsoft 365 applications (inc Teams)
• Microsoft InTune/End Point ManageR
• Cloud PBX (e.g. Ring Central, 3CX, 8&8, Cisco)

Working knowledge of:

• Deployment Services (SCCM, WDS, WSUS)
• IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, vLANs)
• Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
• Mac Desktop OS
• Mobile Device Support (iOS, Android)
• Microsoft Server OS (2016/2019/2022)
• Virtualisation (ESXi, Citrix, Hyper-V)
• Storage Systems (SAN, NAS, RAID)
• Structured Cabling (Patching, Cable Tracing, IDC)
• Backup Technology (Veeam) Application support and troubleshooting

Desirable qualifications:

• Microsoft Certified Associate (AZ801, AZ305 )
• Network+ or CCNA

The Role

Incident Management:

• Triage incidents and service requests in ITSM
• Identify major incidents
• Diagnose and escalate complex issues
• Resolve tickets within SLAs
• Perform regular maintenance tasks (patching, AV checks)
• Provide on-site support (3 days/week)
• Offer on-call support (1 week/month)

Project Work (20%):

• Leading Desktop related project work
• Assisting with Infrastructure & Networking projects
• Creation of support documentation

Other Responsibilities:

• Providing an escalation point for other Service Desk team members
• Becoming a lead expert for specific technologies within the team

The Company

Sensical Services Ltd is a small and fast-growing IT consultancy and managed services provider (MSP) based in the City of London.

We are a friendly, close-knit, and supportive team of professionals delivering support to small and medium-sized organisations. Our clients operate in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.

Benefits

• Annual bonus (up to 10%)
• Pension scheme (up to 4% match)
• Additional day off on your birthday
• Discount Scheme with Perkbox
• Training and relevant ongoing certification
• Employee Assistance Program with Vivup
• Vitality Private Health Insurance including Dental, Optical, and Mental Health
• Enhanced Sick Pay
• Season Ticket Loan
• Cycle to Work scheme
• Bring Your Own Device allowance
• Regular Staff Events
• Office Refreshments

Job Types: Full-time, Permanent

Pay: £36,000.00-£42,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced paternity leave
• Health & wellbeing programme
• Private dental insurance
• Private medical insurance
• Referral programme

Application question(s):

• Will you need a visa sponsorship now or in the future?
• Are you comfortable with being part of an out-of-hours on-call rota (one week per month)?
• Are you comfortable with a hybrid work arrangement? We expect 1 day remote, and the remainder between our office and other clients' site.
• Are you happy with the salary range advertised for this role?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London EC4V 3DS