Regional Delivery Lead

About Us
At Fenergo, we're not just building software, we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.

We're more than a global leader in AI-powered client lifecycle management, we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don't stop there.

At Fenergo, we believe in a world where financial institutions aren't just compliant, they're confident. Where technology doesn't just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future together.

What does this role entail?
As the Regional Delivery Lead for EMEA, you will own the success of all client implementations across one of our most critical and dynamic markets. This is a key leadership role where you will be accountable for the region's delivery performance, client satisfaction, and commercial success.

Reporting to the Global Head of Delivery Management, you will lead a high-performing team of program delivery managers, ensuring they execute projects with predictability, quality, and a relentless focus on client outcomes.

This is a fantastic opportunity for an experienced delivery leader to take full P&L ownership of a regional portfolio, build a center of excellence, and play a crucial role at a pivotal moment in Fenergo's growth, serving Tier 1 financial institutions around the world and directly influencing our clients' ability to achieve rapid value.

Key Responsibilities

• Lead, manage, and develop a regional team of program delivery managers, holding them accountable for project outcomes while coaching them to become the next generation of delivery leaders.
• Own the end-to-end delivery of the entire EMEA client portfolio, ensuring projects are delivered on time, on budget, and achieve high levels of client satisfaction with the implementation experience.
• Manage the regional delivery P&L, including margin, team utilization, and resource forecasting, to ensure a commercially healthy and efficient operation.
• Drive the consistent adoption of Fenergo's global delivery methodology and governance standards within the region, ensuring a predictable and high-quality client experience.
• Drive a predictable regional business rhythm, leading data-driven portfolio reviews and governance forums to ensure transparency and proactive risk management.
• Establish and enforce robust governance around the scoping, estimation, and approval of Statements of Work (SOWs), ensuring all new projects are set up for success from the outset.
• Act as a senior point of engagement and escalation for key clients in the region, providing executive assurance and supporting your team in navigating complex project challenges.
• Partner closely with regional leaders in Client Success and Sales to ensure seamless collaboration on client strategy, project scoping, and risk management.
• Contribute to the global delivery leadership team, sharing best practices and insights from the region to help shape and improve our worldwide delivery capabilities, service offerings and partnership model.

Requirements

• 12+ years of program and portfolio leadership experience in enterprise SaaS, financial services, or regulated industries, with a proven track record of successful delivery at scale.
• Proven background as a project and program delivery leader, with direct hands-on experience managing large, complex, multi-workstream programs.
• Demonstrated ability as a "leader of leaders," with a passion for coaching, mentoring, and developing delivery talent.
• Deep expertise in modern delivery methodologies (e.g. Agile, Hybrid), with a consistent track record of delivering programs on time, on budget, and to agreed scope.
• Exceptional stakeholder management and communication skills, with demonstrable experience engaging and influencing at the executive level within large, complex organizations.
• Strong commercial and operational acumen, with direct experience managing a portfolio P&L and of resource forecasting, statement of work development, contract development, and key professional services metrics such as margin and utilization.
• Deep understanding of the challenges of delivering technology to banks and financial institutions within the Americas market

Nice to Have

• Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms.
• Formal project or program management certifications (e.g., PMP, PRINCE2, Agile).
• Experience leading a delivery function through major transformation, including scaling or transitioning from on-premises to SaaS.

Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients' needs.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

Benefits
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client's needs.

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What's in it for you?

• Health insurance
• 25 days annual leave plus, 3 company days
• Work From Home set-up allowance
• Exposure to our local wide partner community
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work-from-home policy, sports and social committee and much more
• Extensive training programs, through 'Fenergo University' where you will be certified in all of the Fenergo products
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies harnessing AI
• Defined training and role tracking to allow you to see and assess your own career development and progres

Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.