Team Leader

About us

We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a 'family' of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

About the Role

We're looking for an enthusiastic and motivated Team Leader to support our Bedford operation. This is a hands-on role where you'll help drive performance across the warehouse, maintain 5S and Opertune standards, support quality checks, and coach team members to achieve their best. Acting as a key link between the team and management, you'll step up in the Supervisor's absence and ensure targets for volume, quality and efficiency are consistently met, helping Whistl deliver the highest quality and most cost-effective service for our customers.

Job Opportunity
What You'll Be Doing
People & Resource Management

• Lead by example, demonstrating professionalism in all interactions.
• Support the coordination of shift activities, helping to prioritise and delegate tasks effectively.
• Monitor attendance, conduct, and performance in line with company policies.
• Train and coach team members from induction onwards to support their development.
• Assist in the creation of team performance reports (KPIs, absence, skills, H&S, etc.).
• Step up to run the shift in the Supervisor's absence.

Communication

• Support daily team briefs and debriefs to ensure clarity of goals and expectations.
• Help build a strong team culture through effective collaboration and information sharing.

Process Management

• Maintain and encourage adherence to all standard operating procedures.
• Drive Opertune and 5S initiatives throughout the operation.
• Support quality checks to ensure compliance with processes and standards.
• Ensure full compliance with regulatory requirements, including H&S, Mail Integrity, CDG and Data Protection.
• Accurately record and report any incidents, accidents, or near misses.
• Act as a key support during the Supervisor absence.

Company Benefits

• Annual leave enhanced with long service.
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Essential Skills

What We're Looking For

• Strong verbal and written communication skills.
• Confidence in giving feedback and influencing team performance
• Good organisational skills with the ability to work accurately under pressure.
• Competence in Microsoft Excel and Outlook.
• For some Supervisory roles, a forklift truck (FLT) Licence, First Aid, Fire Warden or relevant Health & Safety Training will be required.

Experience & Qualifications

Ideally, 1+ years' experience within a 3PL, FMCG or Downstream Access environment.

Additional Requirements

Shift - Monday to Friday 11 pm to 07.30 am

Flexibility to work across different shifts and occasionally different locations.

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