Medicine Counter Assistant

2 days ago

Belfast BT HR, United Kingdom Dunluce Pharmacy Ltd Full time

Pharmacy Medicines Counter Assistant – Dunluce Pharmacy Ltd

Location: Belfast, Northern Ireland

Job Type: Fixed-Term Contract (1 year)

Contract Dates: February 2026 – February 2027

Hours: 9:00am – 6:00pm, Monday to Friday (No weekends)

Salary: National Living Wage

About Dunluce Pharmacy Ltd

Dunluce Pharmacy Ltd is a community-focused pharmacy dedicated to providing high-quality healthcare and excellent customer service. We are seeking a friendly, reliable, and customer-focused Pharmacy Medicines Counter Assistant to join our team on a 1-year fixed-term contract starting in February 2026.

About the Role

As a Pharmacy Medicines Counter Assistant, you will be the first point of contact for customers and play a vital role in supporting the daily operations of our pharmacy operations. This role is ideal for someone who enjoys working with the public and is eager to build their knowledge within a community pharmacy healthcare environment.

Key Responsibilities

  • Delivering excellent patient-focused customer service at the pharmacy reception counter
  • Receiving and logging prescriptions presented for dispensing
  • Answering the telephone promptly and professionally, directing enquiries appropriately, and handling customer enquiries
  • Assisting customers with over-the-counter medicines and health-related queries (after training)
  • Referring customers to the pharmacist when appropriate
  • Processing transactions and managing the till
  • Maintenance of pharmacy records as appropriate
  • Supporting shop floor duties including stock replenishment, date checking, and merchandising
  • Assisting the dispensary team with routine tasks as required
  • Maintaining a clean, organised, and welcoming retail area
  • Following all company procedures and adhering to PSNI standards and confidentiality requirements applicable in Northern Ireland

Skills & Experience

  • Experience in retail, customer service, or pharmacy (desirable but not essential)
  • Strong communication and interpersonal skills
  • Confident and polite telephone manner
  • A positive, approachable attitude and willingness to learn
  • Ability to work effectively within a team in a busy environment
  • Good organisational skills and attention to detail

Desirable Qualifications and Skills

  • NPA Medicines Counter and Dispensing qualification or equivalent OR
  • NPA Medicines Counter Assistant qualification or equivalent OR
  • Willingness to enrol in and complete relevant training supported by the employer
  • Familiarity with McLernon's MPS pharmacy management software

What Dunluce Pharmacy Ltd Offers

  • Full training and support to complete relevant accreditation
  • A friendly, community-oriented working environment
  • Valuable experience in a healthcare and pharmacy setting
  • Monday–Friday (9am - 6pm) work schedule with no weekend shifts

How to Apply

Please submit your CV along with a brief cover note explaining why you are interested in and suitable for this role. Please feel free to telephone the pharmacy on asking to speak to Mr Stephen Edgar if you would like more information about this role.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: From £12.21 per hour

Expected hours: 40 per week

Work Location: In person

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