Pensions Administrator

6 days ago

Croydon, Greater London, United Kingdom Pension Protection Fund Full time £25,000 - £35,000 per year

At the Pension Protection Fund (PPF), we safeguard the futures of nearly 300,000 members by compensating defined benefit (DB) pension scheme holders when their sponsoring employers become insolvent. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.

Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in six years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.

We are looking for a dedicated Pension Administrator to join our Member Services team.

In this role, you will provide exceptional pension administration services to our members, ensuring that every interaction is courteous, empathetic, and compliant with all policies and standards. You'll manage both complex and non-complex cases, following defined processes and making delegated decisions where appropriate. Accuracy and timeliness are key, as you'll review your own work and support colleagues to meet Service Level Agreements, while providing regular updates to the Member Services Team Leader.

You'll also handle telephone queries transferred from the Contact Centre, communicate clearly and professionally, and translate technical information into plain language. Adhering to all legislative and internal policies, you'll identify when members need additional services and ensure smooth handovers to the right teams. Where issues arise, you'll escalate them promptly to prevent risk or service breaches, always maintaining a courteous and empathetic approach.

Our ideal applicant will have proven experience in pension administration and a strong track record of delivering outstanding customer service. Your written communication will be clear, concise, and customer-focused, with the ability to translate complex technical issues into simple, non-technical language. You'll be highly organised, able to work under pressure while maintaining exceptional accuracy, and demonstrate strong planning skills. A collaborative team player, you will bring professionalism and empathy to every interaction, ensuring members receive the highest standard of service.

Balance your work and life with our hybrid approach – with a minimum of 40% of your time in-office, giving you time to collaborate and connect with your colleagues.

Sound like you? Apply now.

In return for your skills, experience and commitment we'll give you a challenging role within a business where you'll get the support you need to develop your career.

We'll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here.

No agencies please

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