IT Support Engineer
2 weeks ago
MPB Structures are seeking a IT Support technician to join us. The ideal candidate will have technical responsibility for first line support for the businesses with the objective of providing reliable and responsive IT systems and services to facilitate the productivity of MPB employees and to protect the security and integrity of MPB data. Travel to sites within the UK will be required
Responsibilities - Duties are wide ranging.
Internal help desk - user PC configuration, deployment and support including management lifecycle - peripheral support, including printers, scanning, web cams, interactive screens (Teams), projectors and audio visual equipment - Team working - establish and maintain user profiles, distribution lists, security policies etc - provide technology training and IT orientation for new employees - Maintain system and network documentation - Manage change management - Evaluate and/or recommend purchase of computers, peripheral equipment, and software. - Work in conjunction with IT peers and directors to provide a seamless IT infrastructure and responsive user services. - Ensure compliance with ISO27001 including patching and monitoring. - Asset tracking of all IT related equipment.
Required Skills
Desired experience with Microsoft systems such as Windows 11, and Office Desired experience with android and IOS - Desired exposure to mobile device management (Intune) - Ability to multi task - Planning and organising to make efficient use of time and systems - Excellent troubleshooting and analysis skills - Knowledge of Windows Server 2019, 2025, DNS, DHCP - Time management, ability to work on your own initiative. Knowledge of BT Cloud+ Voice system - Knowledge Of HP Server technology - Desired experience with Microsoft Hyper V - Influencing and communication to understand users requirements and set correct expectations. The ability to actively listen and communicate clearly both verbally and in writing is essential.
Experience
Desired demonstrated experience in delivering technical services, interacting with end users, and hands-on systems administration experience.
MPB Structures Ltd are an equal opportunities employer
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company car
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- IT Support: 3 years (preferred)
- Customer service: 3 years (preferred)
- Business-to-Business Technical Support Occupations: 2 years (preferred)
Licence/Certification:
- Drivers Licence (required)
Work Location: In person
Reference ID: MPBITTAH
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