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Operations Manager
2 weeks ago
Welcome to The
Ivy Collection
, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
We're searching for a passionate and driven
Operations Manager.
This senior role will cover
Berkshire, West Sussex, Hampshire
,
Dorset and Surrey.
This is a great opportunity to join a dynamic and supportive team in one of the UK's most exclusive restaurant brands.
As an Operations Manager at The Ivy Collection, you will play a pivotal role in driving the success and profitability of multiple venues within your area. You will lead and support General Managers and their teams to deliver exceptional guest experiences, ensure operational excellence, and achieve financial targets, all while embodying The Ivy's distinctive brand values.
Key Responsibilities
- Operational Leadership: Oversee day-to-day operations across multiple sites, ensuring each restaurant delivers consistent service, quality, and guest satisfaction.
- Team Development: Lead, mentor, and support General Managers and their teams, fostering a culture of excellence, accountability, and continuous improvement.
- Performance Management: Monitor and analyse key performance indicators (KPIs), implementing strategies to optimise revenue, control costs, and maximise profitability.
- Brand Standards: Ensure that every venue upholds The Ivy Collection's brand standards, operational policies, and compliance requirements, including health & safety and licensing.
- Guest Experience: Champion an exceptional guest journey by maintaining the highest levels of service and hospitality.
- Strategic Planning: Collaborate with senior leadership on new initiatives, menu rollouts, promotional campaigns, and future openings.
- Financial Oversight: Support budget planning, forecasting, and cost control while driving commercial performance.
- Stakeholder Collaboration: Work closely with marketing, HR, training, and culinary teams to deliver company objectives and support continuous innovation.
About You
- Proven experience as an Operations Manager, Area Manager, or Multi-Site Manager within premium hospitality, restaurants, or hotels.
- Strong leadership skills with the ability to inspire and develop large, diverse teams.
- Commercially astute, with a strong track record of delivering financial performance and operational excellence.
- Passionate about hospitality, guest experience, and maintaining high standards.
- Exceptional communication, organisational, and problem-solving skills.
- Adaptable and resilient in a fast-paced, evolving environment.
Benefits & rewards:
- 100% discount for you and up to 3 friends when you dine in our restaurants.
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
