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e-Commerce Operations Coordinator

2 weeks ago

Maidstone ME RA, United Kingdom Laguna Motorcycles Full time £24,000 - £30,000 per year

Laguna Motorcycles have an exciting new opportunity for an E-Commerce Operations Co-ordinator, to assist with the fulfilment of orders from the company's Amazon, eBay, and online stores, helping to ensure excellent customer service, the replenishment of external stock (Amazon FBA) and assisting with the growth of the company's online business for non-vehicle sales

Main Duties:

  • Ensure customer orders through our online channels (Amazon, eBay, and Shopify) are picked and packed efficiently, correctly and dispatched within a timely manner. This will require manual handling of stock.
  • Liaise with couriers with regards to outbound, lost, and damaged items in transit.
  • Assisting to monitor and manage external stock (Amazon FBA) to ensure consistent availability for ordering. This will include analysing inventory quantities, sales trends and expected days of supply to create replenishment consignments, package, and ship bulk items to fulfilment centres.
  • Support the Ecommerce Development Manager in providing excellent customer service with answering customer queries via email, telephone and other communication methods regarding order queries and product information.
  • Identify, research, and make recommendations for new product listing opportunities.
  • Resolve and process customer returns, exchanges, and discrepancies quickly using the fully integrated order processing and stock management IT system.
  • Liaise and work collaboratively with Marketing, Clothing, and Aftersales departments on product launches, special offers, and promotions.
  • Assist the Ecommerce Development Manager in keeping up to date with all product reviews and providing solutions on any sudden drops.
  • Assist the Ecommerce Development Manager in overseeing marketplace issues, working with the marketplace to resolve the problem and ensure smooth operations.
  • Work as part of a team to conduct stock inventories and develop a system and process to ensure the stock room is kept tidy to aid the smooth transition of stock location and the picking and packing of orders.

Person specification:

(Essential)

  • Good level of English, both written and verbal
  • Excellent customer service experience
  • Demonstrable computer literacy - competent in using Microsoft packages (Word, Excel, Outlook, Teams)
  • Accuracy and a keen eye for detail
  • Ability to think creatively to solve problems and identify opportunities
  • Professional communication skills both written and verbal
  • Ability to deal with customer queries and resolve difficult situations
  • Ability to work in a fast-paced environment and to challenging deadlines
  • Enthusiastic and self-motivated – has a sense of urgency
  • Ability to see the bigger picture and understand how the e-commerce function underpins the work of the Laguna Motorcycles Group
  • Passionate about the customer and all elements of the customer experience

(Highly desirable)

  • Interest or knowledge of motorcycles
  • Experience working within an online retail environment
  • Technical experience with e-commerce platforms
  • A passion for online retailing, and an enthusiastic, creative drive to succeed

Days and hours of work

Monday to Friday, 09:00am – 18:00pm with a 30 min unpaid break included each day (42.5 hours per week)

There may be occasional requirement for the role to swap Wednesday working with a Saturday if cover is needed. Please indicate on your application if you are able to work Saturdays, or, you can write to with this information separately.

Salary: £26,984 per annum

Location: Laguna Motorcycles, Hart St, Maidstone ME16 8RA

Job Types: Full-time, Permanent

Pay: £26,984.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Store discount

Work Location: In person

Reference ID: ECOMOPCOORD1025