Investment Middle Office Services Change and Testing Associate

JOB DESCRIPTION

Join our dynamic team and enhance client experiences through seamless account data management

As an Investment Middle Office Services Change and Testing Associate in the Client Account Services (CAS) Team, you will be responsible for ensuring delivery of strategic change initiatives enabling expansion of the Investment Middle Office business. You will be responsible for overseeing the design, testing, and implementation of a new client onboarding platform, working closely with key internal stakeholders across business, operations, and technology to ensure all business requirements are met. Your efforts will focus on enhancing the client onboarding experience and streamlining routine lifecycle management by implementing straight-through processing within the new operating platform. Additionally, you will coordinate end-to-end account reference data requests, including product expansions, to support business testing requirements.

Job responsibilities

• Manage client and stakeholder relationships to consistently deliver excellent experience.
• Collaborates with internal stakeholders to drive continuous process improvement and actively shape the future target operating model.
• Design and implementation of strategic change via new client onboarding platform with continuous feedback loop to technology partners.
• Produces clear and accurate project management reporting for internal stakeholders detailing toll gates, next actions, and status updates tailored to the audience.
• Resolve issues by understanding the end-to-end business process and systemic design, and we own issues through to their resolution.

Required qualifications, capabilities and skills.

• Experience in project or change management.
• Skilled at building strong partnerships with clients, business, operations, technology, and other stakeholders within a matrix organization.
• Possess excellent oral and written communication skills with a positive attitude.
• Professional in handling escalations, prioritizing tasks, and solving problems.
• Detail-oriented with the ability to challenge and enhance current operating practices.
• Proficient in Microsoft Office with strong written and oral communication skills.

Preferred qualifications, capabilities and skills

• Knowledgeable in Middle Office and market functions.
• Experienced in business improvement and optimizing operating practices.
• Proven ability to work effectively in a team and adapt to changing environments

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.