Customer Engagement Associate

6 days ago

Warrington, Warrington, United Kingdom SIMIAN Full time £20,000 - £35,000 per year

We are looking for a proactive and personable
Customer Engagement
Associate
to be the first point of contact for our clients. You will play a key role in delivering a seamless customer journey, from initial enquiry to course completion. This is a fantastic opportunity for someone who enjoys customer service, administration, and contributing to a growing, dynamic team.

Key Responsibilities:

  • Serve as the first point of contact for all customer enquiries via phone and email.
  • Provide accurate and up-to-date information on training courses, dates, and entry requirements.
  • Process bookings and coordinate training schedules, delegate communications, and follow-ups.
  • Maintain accurate customer records and internal databases.
  • Support internal teams, including the Customer Engagement Lead and National Business Development Manager, with administrative tasks and reporting.
  • Assist with sales support, including preparing documentation for meetings and contributing to business development initiatives.
  • Cross-sell training products where appropriate and actively contribute to new business growth.
  • Uphold SIMIAN's values and ensure a professional and friendly experience for all customers.

What We're Looking For:

  • Excellent communication skills, both written and verbal.
  • Strong organisational and administrative abilities.
  • Friendly, approachable, and professional attitude.
  • Ability to work independently and as part of a team.
  • Previous experience in customer service or administration is advantageous.
  • Enthusiasm for personal development and learning.

What We Offer:

  • Opportunity to work with a respected leader in construction and scaffolding safety.
  • Supportive, friendly, and professional work environment.
  • Opportunities for career growth and personal development.
  • Benefits package.

Apply now
by sending your CV to - or call for more information.

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