Global Creative Operations Lead

About Us

We're Big Group, an award-winning, independent creative marketing agency who apply bigger thinking to everything we do. For over 30 years, we've been helping our clients create memorable EXPERIENCES, drive business results to amplify PERFORMANCE, innovate with technology to drive TRANSFORMATION, and nurture and connect brands with consumers to build genuine COMMUNITIES.

At Big Group, we value our employees, so have given them ownership of the company. In November 2022, we became an Employee-Owned Trust (EOT), meaning that on passing probation, every single employee owns a share of the company. This will, in turn, give employees more of a sense of belonging and transparency around the business and future plans. It also allows employees to potentially benefit financially from the success of the business.

We are now looking for a Global Creative Operations Lead to join us on a full-time, permanent basis.

The Benefits

- Salary of £58,000 - £63,000 per annum, depending on experience
- 23 days' holiday plus bank holidays
- Up to five paid days of charity work per year
- Hybrid working
- Health cashback scheme
- Life cover
- Pension scheme
- Profit share
- Gym discounts
- Social events throughout the year
- A welcoming and friendly office environment
- Home & Tech scheme savings
- Salary sacrifice benefits, including cycle to work scheme, workplace nursery, and electric vehicle scheme

This is an exceptional opportunity for an experienced operations or project management professional with a deep understanding of creative processes and production to join our award-winning, employee-owned agency.

Collaborating with brilliant minds and leading brands, you'll have the chance to shape boundary-pushing campaigns that captivate audiences worldwide, taking your career to heights that match your creative ambition.

What's more, with the flexibility of our hybrid working model, you'll have the freedom to balance personal commitments with professional ambition, giving you the space to recharge, refocus, and bring your best ideas forward.

The Role

As a Global Creative Operations Lead, you'll lead our global creative studio, overseeing the commercialisation, scoping, project management, and resource planning of creative delivery across our offices in the UK, MEA, and Europe.

Taking ownership of the end-to-end delivery of creative projects, you'll seamlessly unite creative brilliance with operational precision, taking the weight off our teams and ensuring they can deliver exceptional work for every project so we can achieve our business goals.

Reporting to a Managing Partner and working closely with the Executive Creative Director, you'll drive operational excellence across all creative work, optimising workflows, maximising resources, and strengthening collaboration across teams and key stakeholders.

At the same time, you'll refine and uphold efficient processes, manage project intake and timelines, and proactively remove barriers to success, ensuring our creative output is consistently on brief, on budget, and delivered with impact.

About You

To be considered as a Global Creative Operations Lead, you will need:

- At least seven years' experience in operational or project management roles, studio/resource management, or agency environments
- Experience managing multi-disciplined teams and delivering change projects
- Experience with traffic management and financial management systems
- A strong understanding of creative processes and production
- Familiarity with international operations
- A high level of commercial awareness
- Strong analytical, problem-solving, and communication skills
- The ability to negotiate, influence, and build effective relationships
- An adaptable approach with the ability to drive organisational growth

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