Current jobs related to Regional Estates Operations Manager - Cardiff, Cardiff - Department for Work and Pensions (DWP)

Details
Reference number

430807

Salary

£44,447 - £46,547

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Corporate Transformation

Type of role

Estates

Property

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Wales

About the job
Job summary

** Location - Preferred location for this role is Treforest but it can be based in any location with space in Wales ONLY **

From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Government's largest department.

People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.

DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better – helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expertfunctions such as Policy, Finance, Digital and HR.

The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.

Our ambitions are to:

• Transition to a smaller, more affordable, and adaptable estate
• Invest in improving DWP's buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
• Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded
• Expertly deliver cost effective services
• Create a professional working culture that is best in class across the Government Property world.

There is no better time to join us as we transform our estate and make our buildings fit for the future.

This role will manage the Estates customer and supply chain interface in the Regional Area, working closely with local stakeholders and customers to ensure high quality day to day delivery of services. It will support a One Team approach of high quality customer care and strong stakeholder management, through a supplier partner environment, building the reputation of Estates as an effective enabler to the wider business and its customers.

Job description

Government Property Profession Career Framework (Link)

This role sits within the following:

• Job Family – Workplace & FM
• Core Role – Workplace Management
• Level – Practitioner

Key accountabilities

• High level management of the supply chain, able to support negotiations and management or escalation of issues, engage in key decision making that has strategic consequences. Attend key supplier governance meetings as Regional lead utilizing management information to drive service delivery and performance.
• Ensure that supply chain members deliver against relevant SLAs (e.g. H&S, compliance, operational etc.), escalating any failures against SLAs with the Supply Chain Management and Category Management team as required. Review of management information to identify improvement opportunities and trends.
• Using Regional knowledge and insight, provide relevant information and advice to support Subject Matter Experts in Estates to meet the needs of the Customer, relating to strategic planning, compliance and policy to support positive customer service
• Ensures that all services support operational strategies, policies and procedures in line with operational, compliance and H&S requirements. Ensure portfolio is well managed and maintained across designated region, in partnership with the Supplier Partners.
• Ensure plans and activities in your area of work reflect wider strategic priorities and are well communicated with senior leaders.
• Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy
• Drive innovation and service, process improvements across the portfolio (e.g. review of proactive and predictive maintenance opportunities and processes to ensure fit for purpose)
• Maximize the functionality and productivity of direct reports, ensuring that they provide effective oversight of the supply chain through service delivery activities (e.g. undertaking audits, identifying H&S and compliance issues, checking risk assessments, review of work orders, assisting service issue resolution), deploying and utilizing subject matter expertise within the team to drive improvements at either site, regional or national level.
• Regional lead role with regards to project planning, delivery and hand over across portfolio, working in partnership with Project Managers, actively building and maintaining a network of colleagues and contacts to achieve progress on shared objectives to meet the customer needs
• Ensure through direct reports that the project approval process is supported from an operational perspective, working closely with DWP Projects team. Effectively manage the Operational Delivery Team to ensure coordination of supplier partners during project delivery, mobilisation hand over for seamless transition to BAU.
• Ensure, through liaison with SMEs, that there is an incident management process across designated portfolio and that there are appropriate procedures and processes in place to ensure remedial action. Effectively manage the Operational Delivery Team and the supplier partners to respond to crisis and incidents. Engage senior stakeholders as appropriate.
• Be aware of allocated annual budgets and manage Estate portfolio within budget envelope, when making decisions be aware of impacts against financial forecasts and escalate as appropriate.
• Support the embedded Cost Management team in validating and auditing estimates, application for payments and invoices where applicable.
• Review and approve costs within Delegated Financial Authority, seeking savings and value for money at all times, ensure that Financial Accounting rules are being adhered to across the team, obtaining support from DWP Estates Cost Management team for respective service lines
• Senior escalation point for issues and complaints raised across the region and troubleshoot significant operations/service delivery issues, working in conjunction with the supply chain and escalating any resulting poor performance.
• Provides Senior Regional stakeholder liaison, working closely with business and supply chain to deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery, exploring innovation and identifying service improvements through feedback from the wider team and through data insights

Person specification

Essential Skills, Knowledge & Experience

• Solid experience within a property profession discipline.
• Experience of building condition and performance, and related contract and clause management
• Interpretation and analysis of data to inform decision making
• Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements
• Experienced in all levels of customer relationship management and stakeholder liaison
• Strong Commercial experience gained within a Property, Facilities Management or similar complex function within a large, matrix organisation
• Strong exposure to a wide range of CAPEX related projects and activities from design phase onwards, applying good commercial principles to multi-site CAPEX works delivery
• Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy
• High level management of key suppliers, able to support negotiations, management or escalation issues, and engage in key decision making that has strategic consequences

Qualifications/professional memberships

Desirable

• Working towards AssocRICS with a preference if already held, or
• Working towards IWFM (Levels 4-5) with a preference if already held

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.

Important Information – Visa Sponsorship

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

STAGE 1 - APPLICATION & SIFT

As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV.

Your CV should be fairly short and just evidence very brief details of your work history and experience.

Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.

Further details around what this will entail are listed on the application form.

There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.

STAGE 2 - INTERVIEW

All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.

You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy.

Currently the sift is scheduled to take place w/c 10th November 2025 and interview dates w/c 24th November 2025. Interviews are scheduled to take place virtually and dates are subject to change.

Further Information

At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

Find out more about working for DWP on the DWP Careers Hub.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

If you are placed on a reserve list but we cannot immediately offer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Disability Confident Scheme

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Reasonable Adjustments

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)

The Civil Service values honesty and integrity and expects all candidates to abide by these principles.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Examples of plagiarism can include:

• Presenting the work, ideas and experience of others as your own
• Copying content or answers from an online or published source that is not your own

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Disclosure and Barring Service and Internal Fraud Database Checks

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If successful and transferring from another Government Department, a criminal record check will be carried out.

Important

New entrants are expected to join on the minimum of the pay band.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP's Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Ruth Harrison
• Email :

Recruitment team

• Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR..GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

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