Sales Station Host

2 weeks ago


Gerrards Cross, Buckinghamshire, United Kingdom Chiltern Railways Full time £33,973 - £40,000 per year

Role: Sales Station Host

Location:
Gerrards Cross

Contract Type: Permanent

Salary:
£33,973 per annum

Shifts:

Monday - Friday - 05:50 and 20:30

Saturday - 06:30 and 18:30

Sunday - 08:00 to 18:00

Job Purpose
Responding to the demands of customer needs and ensuring high standards of cleanliness and presentation on stations. Based primarily within the booking office, but with responsibility for the whole station including the car park.

The promotion and sale of all products and services offered by National Rail including all forms of reservations, National Railways core products and National Railways tickets.

General assistance to customers as required including disabled assistance, information and customer information via the Public address.

To ensure that job specific activities do not introduce unacceptable business and safety risks to any aspect of the Company's operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.

Key Accountabilities

  • To undertake the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems.
  • Deliver consistently high standards of proactive and reactive customer care both inside and outside of the booking office and remain highly visible at all times.
  • Where applicable, take responsibility for management and operation of ticket gates.
  • Supplementing the automated announcing system with live local announcements to ensure customers are kept informed of train running alterations.
  • Where applicable, take responsibility for being the point of contact for issues relating to the car park in the absence of an attendant or nominated security.
  • Carry out all tasks to comply with Cash regulations and Office Security procedures.
  • Perform all duties required to obtain a shift balance incorporating all documentation as instructed.
  • Ensure all accounting documentation is completed accurately and following set procedures.
  • Maintain and account for all self-service ticket systems as laid down by instructions.
  • Keep a record of all refunds and pay out authorised refunds when necessary.
  • Order stationery and ticket stock through the Customer Service Manager.
  • Ensure locked stock items are recorded in the locked stock register.
  • Assist in the instruction of new staff as appropriate.
  • Carry out cleaning duties to maintain overall appearance of the station and car park to the highest standards.
  • Ensure winter weather plan treatment is carried out.
  • To attend staff briefings.
  • To adhere to Chiltern Railways uniform wearers guide.
  • Assist as required.

Person Specification

Essential Criteria

  • Previous customer service experience
  • Previous cash handling experience
  • Computer literate with necessary keyboard skills
  • A good standard of literacy and numeracy skills
  • Fully fit including normal colour vision
  • Honest & trustworthy
  • Demonstrate good judgement in various areas of the role
  • To remain calm, confident and professional at all times
  • Excellent communication and interpersonal skills
  • Smart and presentable appearance

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