Graduate Implementation Consultant

Job Title: Graduate Implementation Consultant

Reporting to:

Senior Project Manager

Key skills required:

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Excellent analytical and problem solving skills

• Good organizational skills

• Excellent attention to detail

• Methodical, process driven

• Good working knowledge of MS Word, Excel and PowerPoint

• Ability to work effectively as part of team

• Enjoys taking on new challenges

• Quick and eager to learn new skills, systems

• Knowledge of SQL desirable

• Basic understanding of one or more project methodologies e.g. Prince2

Degree qualified, in mathematics/computer science or similar discipline desirable

Summary of Responsibilities:

Graduate Implementation Consultant

• Attending internal project/team meetings

• Attending client meetings, mostly remote, but also on site from time to time

• Delivering requirements workshops with customers

• Production of requirements and solution design documentation

• Attending client meetings, mostly remote, but also on site from time to time

• Data validation/manipulation and completion of data imports and exports

• System configuration and functional testing

• Providing support during presentations to customers

• Deliver training for clients where required

• Providing support for User Acceptance Testing (UAT)

• Completing system installs (training provided for this)

• Assisting support team with responding to support tickets

• Highlighting risks and issues and liaising with SWG Project Managers

• Liaising with Support and other teams as necessary within SWG

• Participating in testing for new releases

• Contributing to knowledge sharing and methodology development

• Responding to and resolving client issues working with rest of team as required

About Service Works Global

Service Works Global (SWG) is a leading international provider of facilities, property and workplace management software.

• 220 staff across the globe with offices in the UK, Sweden, Canada and Australia and partners in the Middle East

• A wholly owned subsidiary of Addnode Group, an IT company with 2,700 employees, operating in 19 countries and listed on Nasdaq Stockholm

• Its flagship application, QFM, is adopted as the FM software of choice for many FM service providers, blue chip and public sector organisations

• ISO 9001 and ISO 27001 certifications awarded for SWG's commitment to excellence in quality management systems and information security management

What Does SWG Offer its Employees?

• A respected and financially stable organisation, underpinned by a listed Swedish parent company whose strategy is to create value and be the knowledge leader in areas in which it works, with a focus on innovative software and digital solutions driving forward on Sustainability.

• A competitive salary

• A performance bonus based on company performance (non-contractual)

• Private health insurance

• Access to rewards and benefits platform

• Pension scheme

• Life assurance

• Opportunity for global mobility

• Investment in training and career progression

For further details, please visit