Client and Pet Care Advisor

6 days ago

Linnaeus Blacks Vets Sedgley, United Kingdom Linnaeus Veterinary Full time £19,324 - £25,646 per year

Job Title: Client and Pet Care Advisor

Salary: £25,646.40 pro rata to £19,234.80 per annum

Location: Blacks, Sedgley branch

Job Type: Permanent

Hours: Part-time – 30 hours

Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so 'friendly professionalism' is essential. Primarily based at our Sedgley branch, however you may be required to work on occasions at either of our other 4 branches.

Responsibilities include:

  • Promptly responding to calls and emails

  • General veterinary administration, including appointments and insurance

  • Payment handling, debt chasing, and end-of-day banking

  • Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys

  • Competent medication handling and dispensing

  • General housekeeping and practice maintenance

Experience:

  • Veterinary industry experience is not crucial, but helpful

  • Customer-facing experience is also beneficial

Benefits

  • 5 weeks holiday plus bank holidays and Birthday Leave

  • Career progression opportunities

  • Staff discount schemes

  • Life Assurance

  • Enhanced sickness pay

  • Enhanced equal family leave

  • E-car salary sacrifice scheme

  • Employer contribution pension scheme  

  • Recruitment referral reward scheme

  • Wellness program including:

    • Employee assistance program

    • Eyecare voucher scheme

    • Free annual Flu jab

    • Cycle to work scheme

About us

With over 50 years of experience, we are a network of five award-winning practices that are based around Black County, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

#LI-OH1 #LI-Onsite

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