Client Account Manager

Your role

What you'll be doing

Corpay is currently looking to hire a Client Manager within our PayByPhone division. This position falls under our IVP line of business and is located in Hatfield, Hertfordshire. In this role, you will manage and grow relationships with existing PayByPhone clients, ensuring high satisfaction, retention, and revenue growth, act as the trusted point of contact for clients in the Fleet and Mobility sectors, delivering value, resolving issues, and identifying opportunities for upsell and cross-sell. You will report directly to the UK Commercial Director as part of the PayByPhone Business team and regularly collaborate with the rest of the UK Commercial team as well as our Global Operations and Marketing teams.

How We Work

As a Client Manager you will be expected to work in a hybrid environment with three days in the office and two remotely. Corpay will set you up for success by providing:

• Assigned workspace in Hatfield office plus a home office set up
• Company-issued equipment + remote access

Role Responsibilities

The responsibilities of the role will include:

• Serve as the primary contact for a portfolio of B2B clients, building trusted, long-term relationships
• Understand client goals and challenges, advocating for their needs across internal teams
• Ensure satisfaction through proactive communication, regular check-ins, and timely support
• Identify and execute upsell and cross-sell opportunities to maximise account value
• Monitor account health, mitigate churn risks, and support clients in achieving measurable outcomes
• Collaborate with Sales to ensure smooth onboarding and continuity of service
• Work cross-functionally with Product, Operations, Customer Support, Marketing, Finance, and Legal to resolve issues and enhance client experience
• Share client insights to inform campaigns, pricing, and product improvements
• Track performance, satisfaction, and growth metrics in CRM tool (currently Salesforce)
• Provide regular updates and strategic recommendations to your line manager
• Contribute to forecasts, quarterly reviews, and internal reporting
• Uphold PayByPhone's values of customer-first thinking, integrity, innovation, collaboration, and excellence

Qualifications & Skills

• Significant experience in Client and relationship Management as well as Sales upselling.
• Significant previous experience of working in a client facing environment.
• Strong analytical skills and the ability to gather, analyse and present material clearly and concisely.
• Self-motivated and able to work as part of a team.
• Good working knowledge of Microsoft Office.
• Experience in parking or technology is a benefit.
• Project management skills.

Benefits & Perks

• Medical, Dental & Vision benefits
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.