Front of House

Starting salary: £25,770 pro rata per year

Contract type: Permanent

Grade: 1

Location: The Engine Shed, Stirling FK8 1QZ

Working Hours: Monday - Friday, 35 hours per week

Interviews: To be held Week Commencing 15 December 2025

As Front of House & Administrative Assistant you will be part of the Engine Shed team responsible for this high-profile HES asset and venue, presenting it as an attractive, inclusive and welcoming place for the sector and HES staff to collaborate and learn.

You will work within the Programme and Quality Assurance Department and may be line managed by a Programme Delivery Officer.

You will also support the TET Adminstration Officer, TET Front of House Officer and a range of Project Managers who lead on different aspects of the TET work programme, including the Skills Training Centres in Stirling and Elgin.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

As the Front of House & Administrative Assistant, you will be responsible for:

Engine Shed Front of House & Facilities

• Opening and closing the building; performing regular health and safety checks; answering in-person, telephone and email enquiries; processing card payments for retail sales; supporting staff when hot desking and using meeting rooms, key log management and providing a welcome and induction for staff and visitors.
• Liaising with a variety of suppliers such as demonstrators, speakers, caterers, contractors and the Monument Care Unit.
• Provide assistance with creating and maintaining processes, procedures and guides in particular those relating to the Engine Shed building operations.

Skills Training Centre

• Responsible for providing weekly administrative support at Stirling Training Centre and, where possible, Elgin Training Centre.
• Support the maintenance of operational standards that enable HES to deliver upon its obligations as an approved training centre for Scottish Qualifications Authority (SQA) & National Open College Network (NOCN) (the awarding bodies). Ensure the delivery of on-line and in person accredited training adheres to quality assurance (QA) requirements and is aligned with QA systems, processes, policies and procedures.

Events

• First point of contact for event enquiries. Coordinate and contribute to forward planning and scheduling. Support the Programme Delivery Officers with the set up and delivery of events, activities and training taking place at the Engine Shed such as room set up, AV equipment support, booking catering, delegate management and registration.

Catering

• Responsible for coordination of catering in support of all events, training and meetings at the Engine Shed and Skills Training Centres. Includes liasing with internal and external partners, menu selection, compiling records of feedback and feeding into annual reviews and improvement plans. Provide periodic reporting.

Finance

• Support the TET Administration Officer with finance duties including updating suppliers on the system, raising Purchase Orders and receipting goods. Support the Engine Shed Programme with invoicing clients and tracking payments in collaboration with Sales Ledger.
• Liaising with TET Admin Officer reporting on income and feeding into evaluation and impact monitoring reporting.

TET Administration

• Undertake a diverse range of administrative tasks including meeting set ups; minute taking; scanning, printing and other ad hoc requests. Issuing booking information documentation in response to booking enquiries and actively managing room and car bookings. Setting reminders, collating information and contributing to regular Team, Department and wider Directorate reporting as well as specific evaluation summaries and follow up case studies.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland

2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential Criteria:

• A highly organised approach to planning workload and delivering projects to a high standard and within agreed timescales.
• An excellent approach to customer service, always maintaining professionalism.
• Excellent written and verbal communication, problem solving and ability to elicit and respond to needs.
• Exceptional attention to detail.
• Ability to create and maintain excellent working relationships.
• Ability to operate exceptionally as a member of the team, as well as working well with minimal supervision.

Working experience using a variety of Microsoft Office programmes, including Outlook, Excel and Word.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at or call our Head Office at and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.