Senior Revenue Assurance Manager

Senior Revenue Assurance Manager

Department: Revenue Protection

Employment Type: Full Time

Location: Dublin 18

Description We are seeking a Senior Revenue Assurance manager to join our Finance Department. Operating within the Revenue Assurance function, the Senior Revenue Assurance Manager will play a critical role in the safeguarding of Prepay Power's revenue across our multiple prepay products. This role will be responsible for identifying, preventing and recovering revenue leakage while ensuring robust monitoring frameworks are in place. Working cross- functionally with Finance, Billing, Customer experience, Business Projects and Support operations, the revenue assurance manager will design and drive the delivery of initiatives that maximise revenue recovery, reduce revenue leakage, and strengthen financial performance across the PrePayPower business unit. 

The successful candidate will report directly to the Head of Revenue Protection & Billing and will have regular interaction with senior management across the business. They will leverage their previous knowledge and experiences and combine them with a desire to develop, enhance, and continually improve our existing processes. Our work is heavily data based, as such the candidate should have a third level degree or equivalent experience in a quantitative subject such as engineering, physics, maths, science, or data analytics. The candidate should have an understanding, or the ability to gain an understanding of tools used to store, query and process databases. Experience with SQL, and python or similar tools would be highly advantageous. 

Being a key driver of process improvement, the successful candidate will have demonstrated previous experience of being a key stakeholder or business lead, in the development and delivery of Revenue Assurance process improvements/systems. 

Key Responsibilities

Working closely with senior management within the company, the candidate will work on the following areas:

· Revenue Leakage Framework: Establish and maintain a comprehensive revenue assurance framework to identify monitor and mitigate revenue leakage across our prepaid electricity, gas, broadband and oil products. · Revenue Leakage Reduction: Implement initiatives and controls to achieve measurable reductions in revenue leakage, collaborating with IT, Projects, Finance, and operations teams. · Recovery Tracking: Monitor and report on monthly revenue recovery rates across our prepaid products providing actionable insights to senior management. · Workflow Design: Build out efficient, standardised revenue assurance workflows and processes to ensure efficiency, prioritisation, and scalability across the revenue assurance function. · Systems and Projects Collaboration: Partner closely with business projects and development teams to design and deliver system-based process improvements that support end to end revenue assurance objectives.  · Risk Assessment: Identify high risk areas for revenue loss and ensure that system enhancements or Dev changes implemented by other areas account for these risks. · Data and Reporting: Leverage data analytics to measure revenue assurance performance and provide regular updates to senior management. Ensure key KPI's are tracked and reported weekly highlighting risks and actionable insights.  · Continuous Improvement and Compliance: Benchmark processes against industry best practices and recommend and drive the delivery of improvements to policies, systems, and processes. Ensure the revenue assurance area is fully compliant with CRU regulations. · Proactively manage key external partners: Establish and maintain relationships with key third party partners such as network operators, meter contractors and debt recovery agencies. 
· Manage and Mentor: manage the day-to-day operations of the revenue assurance team including team leaders, field agents and front-line customer facing staff ensuring the continuous development and retention of key staff. 

Skills, Knowledge and Expertise

· years' experience in Revenue assurance or Revenue protection management preferably within the energy or utilities sector.  · Strong analytical skills with the ability to interpret complex datasets and identify actionable insights. · Proven track record of reducing revenue leakage and implementing revenue assurance frameworks. · Excellent stakeholder management skills with the ability to influence at all levels. · Strong problem-solving mindset with high attention to detail. · Experience of implementing significant process improvements including familiarity with creating development and process improvement goal and business requirement documents 
· Initiative. We are looking for a candidate who has the drive, curiosity and initiative do conduct their own research to solve problems.  · Strong data handling & data query skills are highly desirable with some experience in tools such as or like: Python, SQL, database management, and Tableau or Power BI · Ability to provide insights off the back of analysed data. · High level of proficiency in MS Excel is essential.

Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• Discounted Health Insurance Group Scheme with Laya Healthcare.
• TELUS Health Employee Assistance Programme (EAP)
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Tax Saver Travel Tickets & Bike to Work Scheme

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