Fulfillment Center Manager

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

This role can be based in either of the following: Our London office at 2 Eastbourne Terrace, London or at our Fulfillment Center Zooplus & DIRKS Consumer Logistics Limited, Carbon 207, Coventry CV3 4FJ, United Kingdom

In order to be able to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.

In this function, the manager understands the FC as a holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at their doorstep. With the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production, together with a continuous improvement mind-set, is key for success.

The FC manager is the communication link and facilitator between Zooplus and the service provider.

• Manage relationships and act as a liaison between the logistics service provider and Zooplus
• Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions
• Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues
• Analyzing service levels and cost
• Drive Continuous improvement of warehouse processes in collaboration with the logistics service providers
• Support and lead projects related to operations linked to continuous improvement and customer satisfaction
• Close cooperation with headquarter and cross-functional teams across Europe
• Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider
• Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
• Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
• Direct reporting to the Regional Manager Fulfillment Operations
• Help to drive the strategic development of the Fulfillment Team
• Collaborate with the service provider and the Engineering team to investigate further capacity increase projects
• Contributing to monthly and quarterly business reviews

End-to-end responsibility as Subject-Matter Expert for FC network-related processes:

• develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
• train other FC managers on the processes and
• lead processes related to regular metrics reviews and benchmarking with all FC managers
• Supporting FC launches 
• Taking over the responsibility for more than one FC

• Several working years and strong experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
• Profound methodological competence in the areas of process and material flow analysis respectively, intralogistics
• Lean Management / Six Sigma experience
• Experience in leading medium complex to complex role related projects
• Sound understanding of e-commerce fulfillment processes and technical requirements
• First people management skill

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:

20% discount in our zooplus shop

Internal and external training

Team events

#LI-Hybrid

SimplyHealth Cash Plan

Group Life Insurance

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.