VAT Client Manager

ABOUT SIMPLYVAT

What We Do

Our vision is to power global ecommerce businesses worldwide by creating frictionless border free trade through best-in-class international VAT compliance services. From energetic start-ups to multi-million-pound enterprises trading on a global scale, we cater to a diverse range of clients with unparalleled expertise and passion.

Since our inception in 2014, we have grown exponentially, expanding our reach to over 50 countries across the globe. At the heart of our success lies our dynamic and multicultural team, fuelled by passion and a drive for excellence. We thrive in a fast-paced and fun environment where every day presents new challenges and opportunities for growth.

Our Purpose

We love VAT so you don't have to

ABOUT THE ROLE

As a Client Manager, you will be managing a small portfolio of clients and you will support them throughout the VAT cycle to ensure they are fully VAT compliant and that our commitment to excellent customer service is upheld. You will also be assisting the Client Management team with all aspects of preparatory work and also with VAT submissions so that we meet every deadline for our clients.

What You'll Do

o Understand clients' VAT requirements

o Communicate directly with clients and colleagues to ensure the collation of data is in order to complete VAT reporting

o Prepare your own clients' and also help other Client Managers with the preparation of VAT returns and additional VAT filings, using our inhouse platform

o Work as a team to ensure that all VAT returns and VAT filings are submitted on time

o Monitor current and future international VAT requirements for our clients, and help them benefit from further relevant services

o Work closely and co-operatively with our Business Development and Business Support teams to ensure our clients benefit from a seamless service from start to finish

o Liaise with tax authorities and agents around the world

o Work closely with our Client Services Administrators and provide ongoing professional development training

o Ensure the company CRM system is updated and accurate at all times

o Provide ad hoc customer support

The above list of duties and responsibilities is not exhaustive. Other duties and responsibilities may be requested to be undertaken, commensurate with the level of this role. The employee will be expected to comply with any reasonable request.

What You'll Need

o Working knowledge of Value Added Tax and indirect taxation in the EU and globally

o Experience of working effectively in an office-based environment

o Solid customer service focus and problem-solving attitude

o Excellent attention to detail and ability to work to tight deadlines in a fast-paced environment

o Methodical, organised and confident working skills

o Strong team working ethic and ability to work collaboratively

o Calmness under pressure

o Able to readily follow defined systems, procedures and protocols

o Genuine enthusiasm for e-commerce, finance and international trade

o Strong written and verbal communication skills

o Proficiency in Windows, Excel, Word, PowerPoint and other web-based tools

o Excellent interpersonal and communication skills, both verbal and written

o Written and spoken fluency in English (essential) and in an additional language (desirable)

ABOUT OUR COMPANY VALUES

• Collaboration – Creates a supportive and friendly environment that promotes a partnership approach to achieve success.
• Honesty – Enables us to build strong relationships with our colleagues and to become our clients' trusted partner (as well as their vat solution expert).
• Freedom – Encourages us to innovate solutions for our clients, giving everyone the freedom and flexibility to focus on the things that they love resulting in a work life balance.
• Compassion – Supports us to manage our working relationships by promoting a mindful and non-judgmental approach that is based on respect, understanding and kindness.
• Happiness – Sets the tone for a work environment that motivates us to be the best version of ourselves, ensuring we provide the best possible service to our clients.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Flexitime
• Health & wellbeing programme
• Paid volunteer time
• Work from home

Work Location: Hybrid remote in East Sussex, BN3 7ES

Application deadline: 17/12/2025

Reference ID: VAT Client Manager