Income Officer

• Annual salary of £32,022 (FTE)
• Permanent role
• Full-time (35 hours), part-time and flexible working patterns available
• Liverpool city centre office base, hybrid working

Proposed Interview Date: 17th December 2025
The role
The purpose of this role is to contribute to the delivery of an effective and efficient income management service which achieves stated rates of collection, consistently improving customer satisfaction levels, maximisation of Regenda tenants' income, sustainable tenancies and financial stability of the Regenda Group.

You will need to be focused on meeting all relevant expectations and standards relating to the social housing regulator and tenant satisfaction measures; complaints within scope of the housing ombudsman service and safeguarding adults and children.

Ensuring the customers voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard.

The right fit

• Experience of managing a range of housing related debt on a patch basis.
• An understanding of the rent recovery process including the law around possession, and government policy around welfare reform and its impact on the sector, Regenda and its customers.
• Knowledge of social housing legislation.
• Excellent communication skills, both verbal and in written format.
• Must be able to drive, have access to a car, hold a valid driving licence and have business insurance to claim mileage.
• Have or be willing to work towards housing related qualifications.

Who We Are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps
If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What We Offer
Regenda Homes really is a great place to work – and you don't have to just take our word for it We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

INDHP