Level 3 Business Administrator Apprenticeship

Level 3 Business Administrator Apprenticeship – St Peter's CofE Academy

St Peter's CofE Academy is a secondary educational establishment based in Fenton, Stoke-on-Trent. The Academy is committed to providing a welcoming, supportive environment for pupils, parents, staff, and visitors, ensuring that all members of the community experience outstanding service and care.

This apprenticeship offers a fantastic opportunity for an enthusiastic and motivated individual to gain hands-on administrative experience within a busy school reception and office environment. Working closely with the administrative team, you will develop essential communication, organisational, and customer-service skills while contributing to the smooth day-to-day running of the Academy.

Apprenticeship Summary

• Salary: £7.55 per hour
• Working Week: Monday, Tuesday, Thursday and Friday: 8:00am – 4:00pm (30-minute break)
• Hours: 30 hours per week
• Training: Online apprenticeship training supported by experienced tutors
• Qualification: Level 3 Business Administrator Apprenticeship Standard
• Location: St Peter's CofE Academy, Fenton Manor, Gibbet Street, Stoke-on-Trent, Staffordshire, ST4 2RR

The Role

We are seeking a Business Administrator Apprentice to provide a professional, welcoming, and efficient reception and administrative service. As the first point of contact for visitors, parents, and members of the public, you will play an important role in supporting the Academy's reputation and ensuring smooth communication across the school.

You will gain experience across a range of reception and administrative functions, learning how to manage enquiries, support staff, handle confidential information, and maintain accurate records within a fast-paced school environment.

Main Duties

• Provide a warm, professional first point of contact for visitors, staff, and students.
• Ensure the reception area is tidy, presentable, and welcoming at all times.
• Maintain visitor records and issue passes, ensuring accuracy and security.
• Handle incoming calls, screen enquiries, and direct messages efficiently and courteously.
• Provide information using the Academy's Management Information System (SIMS).
• Support and reassure visitors or parents who may be upset or distressed.
• Notify appropriate staff of any issues or unidentified visitors.
• Assist with welfare support for students when required.
• Respond appropriately to fire alarm activations, including communication with Premises Staff and emergency services.
• Contact parents as directed regarding student issues or illness.
• Manage lost property and general reception-area tasks.
• Receive, check in, and secure school deliveries before notifying the Finance Office.
• Support general office duties including sorting and distributing mail.
• Assist with hospitality arrangements for visitors.
• Help collate data for official returns.
• Support administrative tasks including typing, filing, and record-keeping.
• Maintain accurate logs of phone calls and relevant communications.
• Provide first aid support when required (training provided if needed).
• Undertake any other reasonable duties as directed by the Principal.
• Support Academy events when needed.
• Participate in team meetings and quality-assurance activities.
• Engage in performance-management procedures and ongoing training.
• Keep up to date with new systems and undertake training where appropriate.

The Candidate

• Experience providing effective and efficient customer-service or reception support.
• Full First Aid Certificate (training provided if the candidate does not currently hold this).
• Strong organisational skills and the ability to remain calm under pressure.
• Motivated, proactive, and customer-focused.
• Able to maintain confidentiality at all times.
• Ability to work independently and as part of a team.
• Computer literacy (training provided on SIMS).

The Successful Candidate Will Be

• Friendly, professional, and respectful in all interactions.
• An active listener who communicates clearly and openly.
• Responsible, accountable, and committed to high-quality service.
• Willing to challenge barriers and support the needs of pupils, parents, and staff.
• Positive, enthusiastic, and adaptable to change.
• Energetic, proactive, and solution-focused.
• Keen to learn from experience and committed to continuous development.

Training and Development

As An Apprentice, You Will Receive Support Through Both On-the-job Learning And Formal Training As Part Of Your Apprenticeship Programme. This Will Typically Include

• Study towards a relevant qualification, Level 3 Business Administrator Diploma.
• On-the-job training and mentoring from experienced professionals.
• Regular review meetings to track progress and development.

What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification

What is the expected career progression after this apprenticeship?
Potential full-time employment for the right candidate upon successful completion of the apprenticeship

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.