Full Time Receptionist

Job Ref: INT24280

Branch: Mercure Perth

Location: Mercure Perth , Perth, Scotland

Salary/Benefits: £12.21 per hour. 40 hours per week. 5 days over 7.

Contract type: Permanent

Hours: Full Time

Shift pattern: Early - 7am-330pm or Late - 230pm - 11pm. 5 days over 7.

Hours per week: 40

Posted date: 21/11/2025

Closing date: 23/12/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The 3-star Mercure Perth Hotel is built into a charming converted 15th- century watermill and is conveniently located in Perth city centre. With the Scottish Highlands as a backdrop, guests are invited to relax and unwind in one of the hotel 76 contemporary guest rooms, with the Superior room offering luxurious extras. The Brasserie and Lounge Bar offers an expansive menu with comfortable surroundings; a great option after a busy day of exploring.

The historic building makes a great venue for weddings, business meetings and leisure breaks, and suits all types of guests. Away from the hotel, guests won't want to miss the Perth Museum, which is less than a mile away and is easily accessible on foot. The Kinnoull Suite boasts high ceilings and traditional beams and can accommodate up to 120 guests, making it a superb venue for a wedding reception or special event. The scenic gardens also contribute to making this hotel a stunning wedding venue.

The Mercure Perth hotel is 46 miles from Edinburgh Airport and 63 miles from Glasgow. A short drive takes you to botanical paradise, Branklyn Garden, three miles away. Explore Scone Palace, coronation site of Scottish kings, six miles away.