Crew Member

3 days ago


Birmingham B, United Kingdom Reception - HBH Birmingham Full time £18,000 - £25,000 per year

Guest Service Assistant (GSA) – Hampton by Hilton Birmingham Broad Street

We're looking for a friendly, confident communicator who can create a warm, reliable and relaxed environment for every guest who walks through our doors. At Hampton, it's all about real hospitality — genuine smiles, helpful moments, and making people feel looked after. If you bring the right attitude, we'll teach you the rest.

Main Roles & Responsibilities

  • Welcome guests and create positive, memorable experiences
  • Check guests in and out efficiently using our hotel systems
  • Handle guest queries, resolve issues, and provide local knowledge with confidence
  • Manage reservations, room inventory and billing accurately
  • Maintain cleanliness, stock levels and orderliness in all front-of-house and back-of-house areas
  • Work within Food Safety, Licensing, Brand Standards, and Health & Safety guidelines
  • Support with deliveries, daily tasks and team operations to keep the hotel running smoothly

What We're Looking For

  • High energy with a proactive, can-do attitude
  • Great with people — someone who genuinely enjoys talking with guests
  • Strong multitasker who can stay calm, focused, and guest-centred
  • Knows the perfect balance between staying relaxed and staying professional
  • Clear, confident communicator (English essential; additional languages a plus)
  • Reliable, organised and comfortable working both independently and in a team

Useful Experience

(Not essential — we'll happily train the right person)

  • Previous experience in hospitality, retail, or customer service
  • Knowledge of hotel systems such as PEP/OnQ
  • Understanding of Food Safety & Licensing
  • A personal interest in travel or the hotel industry

Perks of Working With Us

  • Permanent contract with competitive pay
  • Worldwide discounted hotel stays through the Hilton Go Team Member Travel Programme
  • Discounts on F&B across Hilton-managed outlets
  • Access to Hilton's industry-leading Learning & Development platform
  • WeCare-style wellbeing support including mental health, financial advice and healthcare tools
  • A supportive team environment where development and career progression matter

If this sounds like you, we'd love to hear from you Apply now and start your journey with Hampton by Hilton.

INDFOH


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