24x7 Support Engineer
2 weeks ago
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
Our Company Benefits Are As Follows
- 24 days holiday plus Bank holidays, increasing with service up to 30 days and we want you to take them .
- Your birthday off
- Pay care scheme
- 5% Matched pension scheme
- Beer fridge Friday and quarterly social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more…
DUTIES AND RESPONSIBILITIES | About the role
The 24x7 Support engineers are the first contact our customers have when
requiring technical support. The Support team will manage customer service and
expectations, while delivering technical support for our portfolio of Network
Security products.
As The 24x7 Support Engineer, You Will
- Respond to telephone or email problems logged by our customers.
- Work technical problems/cases related to certified security products to
- resolution or escalate to 2nd line engineers as appropriate.
- Create customer technical environments in our lab and recreate problems
- where appropriate.
- Input and manage support work in our case system, clearly and concisely.
- Managing the hardware replacement process to strict deadlines.
- Work shift pattern to ensure 24x7 support cover, however majority of shifts are within office hours (Mon-Fri 9am - 5.30pm)
QUALIFICATIONS AND EXPERIENCE | About you
The Ideal Candidate Will Have
- Previous technical support experience (1 year+).
- Networking related certification (CCNA, CompTIA N+, etc.).
- Networking related degree.
- Any work experience demonstrating customer service (1 year+).
- Great communication skills and ability to articulate well with customers.
- Ability to manage own time and workload.
- Working both as part of a dynamic team, and independently.
- Resilient to the stress of a busy and challenging work environment.
- Interest in continuous learning in technical support and products is essential.
- Become certified and maintain certification on our security products
- (primarily firewalls) through our in-house training courses and self-learning.
- Development includes enrolment into the Exclusive Networks Academy
- which outlines training and progression paths.
24x7 Support Engineers will receive technical product training and are
encouraged to work independently but they need to ensure that they meet
deadlines / SLAs for our customers. They will need to appropriately identify when cases need to be escalated to the 2nd line team or to the Technical Support Manager, for example when help is required to meet SLAs or to resolve more complex cases.
The role is based in Alton, Hampshire. There is the option to work from home,
with some regular office-based work. As such candidates are required to have
their own transport if commuting, or live locally to meet shift working
Requirements
WHO IS EXCLUSIVE NETWORKS? | Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
Good Luck
-
24x7 Support Engineer
2 weeks ago
Alton, Hampshire, United Kingdom Exclusive Networks Full time £25,000 - £40,000 per year24x7 Support EngineerAltonFull timeExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale...
-
24x7 Support Engineer
2 weeks ago
Alton, Hampshire, United Kingdom Exclusive Networks Full time £30,000 - £40,000 per yearExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global...
-
Field Engineer
1 day ago
Alton, Hampshire, United Kingdom OceanWise Ltd Full timeAbout UsWe have an exciting opportunity for Field Engineers or Oceanographic Engineers to join our innovative and growing company, specialising in the delivery of real-time marine data for coastal and marine data management, publishing, and decision support. We design, build, and support reliable marine monitoring solutions for ports, harbours, and coastal...
-
Electric Drive Integration Engineer
1 week ago
Alton, Hampshire, United Kingdom Prismatic Ltd. Full time £60,000 - £120,000 per yearThe Electric Drive Integration Engineer is responsible for integrating electric motors, optimizing efficiency, lightweight design including performance and developing design direction from concept to production.ResponsibilitiesElectric Drive & Motor IntegrationIntegrate electric motors and drive systems into aerospace applications.Ensure system-level...
-
Training and Technical Engineer
2 weeks ago
Alton, Hampshire, United Kingdom PTESL - Fire Suppression Systems Full time £24,000 - £30,240 per yearSalary Range: £29 - £33k p.a.Location:Alton, HampshirePurpose of the JobTo provide first-class technical and regulatory training in hydrostatic testing to new and existing customers.To ensure the effective operation, maintenance, and support of hydrostatic testing equipment by delivering expert installation, support, servicing and calibration.The role...
-
Multi Discipline Fire
2 weeks ago
Alton, Hampshire, United Kingdom Impulse Engineering Limited Full time £40,000 - £60,000 per yearCompany DescriptionEstablished in 1986, we are specialist electrical engineering contractors providing comprehensive services in fire detection and alarm systems, intruder alarm systems, CCTV, and access control, including gate and barrier systems. Our work includes the design, supply, installation, and ongoing support of these systems. We frequently deliver...
-
UAS Operator
1 day ago
Alton, Hampshire, United Kingdom Prismatic Ltd. Full timePrismatic is a technology development company, specialising in the design, manufacture and delivery of innovative, high value aerospace products and systems. Prismatic is a subsidiary of BAE systems, led by a technically and commercially focused team. Our cutting edge systems (such as the high-altitude PHASA-35) have clear commercial value, are developed at...
-
Alton, United Kingdom 24x7 Hants Full timeJob Description PASSENGER ASSISTANT ROLE To support children or adults getting on and off from the vehicles. To look after the needs both emotional and medical of the adults and children during the journey (training is provided). To make sure that passengers are always safe. To always keep vehicle in a clean and tidy manner. Be available both am and pm for...
-
Technical Support Administrator
3 days ago
Alton, United Kingdom Exclusive Networks Limited Full timeExclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70 fully owned subsidiaries and listed on...
-
1st Line Support
7 days ago
Alton, United Kingdom Exclusive Networks Limited Full timeWe are looking for an 1st Line Support Engineer to join our F5 team, who will be the first point of contact for our customers for their F5 products. You will provide excellent customer service and manage expectations, while delivering technical support. As the Team expands you will act as a point of technical expertise for more junior members of the team and...
-
1st Line Support
3 days ago
Alton, United Kingdom Exclusive Networks Limited Full timeWe are looking for a personable and confident 1st Line Support Engineer to join our Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical supportfor our portfolio of network security products. We offer a succinct on-boarding process alongside...
-
Electrical Engineer
3 weeks ago
Alton, United Kingdom Orion Electrotech Full timeElectrical Engineer Orion is working with a market leader seeking a dedicated and skilled Electrical Engineer to join their team. This role is vital in ensuring the company consistently exceeds client expectations through your technical expertise, project management skills, and collaborative approach. The company specialises in providing control and...
-
Client & Sales Support Executive
3 weeks ago
Alton, United Kingdom Conquip Engineering Group Full timeClient & Sales Support Executive Location: Alton, Hampshire (GU34) Working Hours: 7:30am - 5pm, Monday to Friday Salary: £30,(Apply online only) - £32,(Apply online only), depending on experience Start Date: As soon as possible About Us Conquip Engineering Group is a leading innovator in the construction and engineering sectors. Our cutting-edge designs...
-
Project Engineer
1 week ago
Alton, United Kingdom The Construction Index Ltd Full timeProject Engineer Location: Alton, Hampshire, UK Salary: £35,000 - £40,000 per annum Type: Full-time Job Description Are you a project engineer looking to work in a small, family‑feel company that values its employees? Join our stable, recession‑proof business that manufactures and supplies heat‑treatment products across the UK. The role is primarily...
-
Electrical Engineer
3 weeks ago
Alton, United Kingdom Orion Electrotech Automation Careers Full timeElectrical EngineerOrion is working with a market leader seeking a dedicated and skilled Electrical Engineer to join their team. This role is vital in ensuring the company consistently exceeds client expectations through your technical expertise, project management skills, and collaborative approach.The company specialises in providing control and automation...
-
Field Engineer
17 hours ago
Alton, United Kingdom OceanWise Ltd Full timeAbout Us We have an exciting opportunity for Field Engineers or Oceanographic Engineers to join our innovative and growing company, specialising in the delivery of real-time marine data for coastal and marine data management, publishing, and decision support. We design, build, and support reliable marine monitoring solutions for ports, harbours, and coastal...
-
Field Engineer
1 day ago
Alton, United Kingdom OceanWise Ltd Full timeAbout Us We have an exciting opportunity for Field Engineers or Oceanographic Engineers to join our innovative and growing company, specialising in the delivery of real-time marine data for coastal and marine data management, publishing, and decision support. We design, build, and support reliable marine monitoring solutions for ports, harbours, and coastal...