Night Manager

7 days ago

York YO DQ, United Kingdom The Churchill Hotel Full time £27,712 - £34,744 per year

Night Manager

The Churchill Hotel, York

£13.45 per hour

Part-time: Friday, Saturday and Sunday nights (11pm–8am)

About Us

The Churchill Hotel is a 41-bedroom, 4-star independent hotel located on Bootham, York. We are known for our welcoming team and high standards of guest service. Occasional cover may also be required at our nearby sister property, Jorvik House, located a short walk away on Marygate.

We are now seeking a friendly, reliable and professional Night Manager to join our team and provide exceptional service and safety throughout the night.

The Role

As Night Manager, you will be responsible for the smooth running of the hotel during overnight hours. You will ensure guest safety, support late arrivals or early departures, and complete key tasks to prepare the hotel for the following day.

We are ideally looking for someone who can start in early December.

Key ResponsibilitiesGuest Services

  • Welcome, assist and check in late-arriving guests.
  • Handle guest enquiries in person, by phone and via email.
  • Provide clear information about hotel facilities and local area.
  • Manage any guest concerns or issues professionally and promptly.

Hotel Safety and Security

  • Monitor the hotel building and grounds throughout the night.
  • Conduct regular security checks and record observations.
  • Respond to any emergencies or incidents and follow hotel procedures.
  • Ensure the safety and comfort of all resident guests.

Reception and Administrative Duties

  • Manage reservations, cancellations and booking queries.
  • Complete night audit tasks and update guest records.
  • Prepare handovers for the morning team.
  • Ensure reception and lobby areas remain clean, tidy and welcoming.

Operational Preparation

  • Set up the breakfast room for the following morning.
  • Prepare bar and lounge areas ready for the next day.
  • Assist with light cleaning or organisational tasks where needed.
  • Support any additional operational duties required overnight.

About You

  • Friendly, confident and approachable.
  • Reliable and comfortable working unsupervised during night shifts.
  • Strong communication and problem-solving skills.
  • Experience in hospitality or customer service is desirable but not essential.
  • Able to remain calm and professional in all situations.

Working Hours

  • Friday, Saturday and Sunday nights
  • 11pm to 8am
  • Regular weekly shift pattern.

How to Apply

If you are dependable, enjoy working independently and are committed to delivering excellent guest care, we would love to hear from you. Please submit your CV and a brief cover note.

Job Types: Full-time, Permanent

Pay: £13.45 per hour

Expected hours: 27 per week

Benefits:

  • On-site parking

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Reference ID: NMNov25

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