Telephone Befriending Volunteer

Under the supervision and guidance of the Project Assistant to follow up Oxleas service users with a befriending phone call and feedback to Volunteer coordinator with notes regarding the communication and to raise any concerns if they arise.

• Online Befriending training will be provided before the volunteer commences their placement.
• Other mandatory training as required before commencing the placement
• The main responsibility of this placement is to provide phone support to service users at home.
• The project assistant will match you to an appropriate patient and will provide you with their contact details and brief history post discharge.
• You will introduce yourself to the patient and will agree the frequency and length of the session at the first phone call.
• Good listening skills and empathetic approach is necessary for this post.
• To log all calls with discussion details and with weekly updates with the Project assistant.
• To report any concerns to the Project assistant Volunteer Co-ordinator
• Work within Oxleas policies, procedures and guidelines (PPG's) by
• Ensuring confidentiality is adhered to at all times.
• Ensuring that actions and behaviour falls within the equal opportunities policy.
• Your own experience of mental health or having accessed services would be desirable.
• If for some reason you are no longer able to continue you will need to let the project assistant know at the earliest.
• All phones must be returned to the Trust at the end of the placement

Terms and Conditions

The post holder is subject to the terms and conditions of OXLEAS NHS FOUNDATION TRUST. This Job description gives an outline of the post and is subject to review in consultation with the post holder.

Confidentiality

The Post holder must maintain the confidentiality of information about patients, staff, and other health service business in accordance with Trust Policy.

Safeguarding

I t is the responsibility of all staff to safeguard and protect children and adults at risk at all times and staff must report any concerns as per Safeguarding Children and Safeguarding Adults polices, which are available on the Trust's intranet. Every member of staff must undertake regular mandatory safeguarding training at a level relevant to the role.

The main responsibility of this placement is to provide phone support to service users at home.

You will introduce yourself to the patient and will agree the frequency and length of the session at the first phone call.