Care Navigator

2 weeks ago

Cheltenham GL, United Kingdom Weston House Practice Full time £12,500 - £13,405 per year

Care Navigator

Our Care Navigation team is growing and we need you

The post holder will work within a large team of medical receptionists, liaising with GPs, nurses, healthcare assistants and administration staff.

Main duties and responsibilities will include:

  • Dealing with telephone calls and managing face to face enquiries, booking appointments, directing patients to the right person and/or organisation
  • Taking accurate messages and identifying the priority/urgency of the message
  • Generating electronic repeat prescriptions and sending them to the GP for sign off
  • Compiling new patient registration packs
  • Undertaking duties as required by the Operations and Deputy Operations Manager
  • To communicate in a professional, friendly and open manner with patients, carers and the general public to maintain an excellent profile for the Practice
  • To communicate effectively and sensitively with service users who may be angry, confrontational, upset, anxious, fearful or have communication difficulties such as poor language skills, hearing loss or learning disabilities
  • To support the effective maintenance and management of practice systems
  • Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety / environmental procedures
  • Under the Data Protection Act 1998, the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.

Candidate One: Working hours will be (29 hours):

  • Monday: 8:30 - 6:30
  • Tuesday: 8:30-1.30
  • Wednesday:
  • Friday: 8:30 - 6:30

Candidate Two: Working hours will be (28.5 hours):

  • Monday: 8:30 - 6:30
  • Thursday: 8:30-6:30
  • Friday: 8:30 - 6:30

When applying for either position you need to ensure you can do the hours advertised, we are unable to manipulate these times to suit individual circumstances.

Starting salary will be £12.50 rising to £13.05 after passing a three month probation period.

Due to the nature of our business we are unable to accept applications from candidates not already living in the UK.

Job Types: Part-time, Permanent

Pay: £12.50-£13.05 per hour

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Work Location: In person

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