Manager of Medical Services

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.  

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 
 
Integrity – Collaboration - Relationships – Excellence – Creativity - Results  

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Concentric - "Your World Secured"

We are currently looking to hire a Manager of Medical Services (Commercial & Partnerships) to join our Corporate Team in Hereford, England, United Kingdom.

This position is (Non-Clinical | Strategic & Commercial Leadership | Non-Shift Based)

*This position requires working onsite from our Hereford, UK Headquarters. Candidates must be able to work in the office full-time. 

JOB DESCRIPTION

The Manager of Medical Services (Commercial & Partnerships) is a non-clinical, commercially focused leadership role responsible for aligning SPS's medical assistance services with sales,  insurance, and client requirements.  The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring that medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin-protected. This role does not hold clinical authority, medical governance responsibility, or decision-making responsibility for patient care.  All clinical oversight and medical decision-making remain with Medical Operations and treating clinicians.

RESPONSIBILITIES 

Strategic & Commercial Leadership 

Act as the primary commercial and strategic link between Medical Operations and: o Sales teams  Insurance carriers and underwriters Enterprise clients and broker partners Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition. Ensure medical services are aligned to broader business strategy, growth objectives, and insurance market requirements. Full ownership of commercial, contractual, clients, and product governance for medical  assistance services 

Product, SLA & Contract Governance 

Own medical service SLAs from a commercial, contractual, and performance  perspective (not clinical delivery), ensuring they are:
Clearly defined and consistent Contractually aligned Operationally achievable and financially sustainable Maintain and govern: 
Rate cards and pricing structures Service descriptions and scope documents Ensure consistency across: 
Client contracts Policy wordings Sales materials and proposals 

Client, Insurer & Partner Engagement 

Act as the senior commercial medical lead for medical-led or medical-heavy accounts. Support and lead engagement with:
Insurance underwriters and carriers Brokers and enterprise clients Lead or support:
Underwriter due diligence processes Capability reviews and audits Service performance and contractual discussions

Sales Enablement & Growth Support 

Support sales proposals, tenders, and RFP responses involving medical assistance services. Provide clear, credible explanations of medical service structures to insurers and clients.
• Ensure sales commitments align with operational capability and cost assumptions. 

Financial & Margin Ownership 

Own medical service margin, working closely with Finance and Operations. Support revenue planning, forecasting, and pricing strategy for medical assistance services. Identify and mitigate:
Cost leakage Margin erosion Commercial risk arising from misaligned contracts or SLAs 

Operational Feedback & Continuous Improvement 

Establish and maintain a structured feedback loop between:
Medical Operations, Sales, and Insurance Partners Translate operational insight into:
Improved product design Refined pricing and SLAs Stronger commercial decision-making 

Reporting, Compliance & Quality 

Oversee reporting quality for medical-led accounts from a commercial and contractual perspective. Ensure commercial compliance with:
Client contracts Insurer requirements Internal governance standards 

Authority & Scope (Clarification) 

No clinical authority or medical decision-making responsibility No patient care or medical governance accountability Full ownership of commercial, contractual, and product governance for medical assistance  services

REQUIRED QUALIFICATIONS 

Must be able to legally work in the country where this position is located without visa sponsorship.5+ years of progressive experience in medical services management, healthcare operations, or insurance-linked assistance programsProven ability to collaborate across operations, sales, and external partner organizations to drive service excellenceDemonstrated experience managing:
SLA-driven service delivery and performance metricsOperations within insurance or regulated healthcare environmentsP&L responsibility and margin optimization

PREFERRED QUALIFICATIONS

Bachelor's degree in business, healthcare administration, or related field required; advanced degree (MBA, MHA, etc.) preferredExperience working with: Insurance underwriters and brokers Global assistance or emergency response organisations Background in NHS senior operational, commissioning, transformation, or service  leadership roles Experience in ISO-aligned or governance-driven environments Commercially astute with strong financial awareness Confident, credible senior stakeholder engagement Able to translate operational delivery into commercial structures  Detail-oriented with strong contractual discipline Comfortable operating in fast-paced, high-risk, global environments

COMPENSATION & BENEFITS 

20 Vacation Days plus Bank Holidays (8)Personal Accident Insurance Employee Assistance Program for personal needsEnrollment into the pension scheme to which SPS contributes 3% of your salaryCredentity Protection - Eclipse Digital Protection by ConcentricFree access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.Dedicated Security and Intelligence Training Programs for Professional Development Coaching and Mentoring Opportunities

Hereford, United Kingdom Pay Range

£60,000 - £60,000 GBP

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page. 

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