IT Support Technician

Job Description
Location:
Tobermore Concrete Products Ltd, 2 Lisnamuck Road, Tobermore

Job Title:
IT Support Technician

Reports To:
IT Manager

Location:
Head Office, Tobermore

Job Summary
As IT Support Technician, you will play a key role within the IT Department in delivering an efficient and effective service by supporting daily operations of the business, providing IT hardware and software support, resolving IT issues, developing and improving IT system's throughout the company.

Are you ready for the next step in your career? At Tobermore, we provide you with career development support and opportunities to reach your full potential.

As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.

Some Of The Key Benefits Of Joining Us
Along with the great pay, you'll enjoy opportunities for growth and training. we also offer a range of extra benefits to make your time with us even better:

Attractive salary + Annual Bonus

Private healthcare & Employee Assistance Programme (EAP) from day 1

Enhanced annual leave entitlements and additional loyalty holidays

Holiday Purchase Scheme

Company Branded Clothing

Access to tech & cycle to work schemes

Enhanced family friendly leave

Employee savings scheme

Employee discount scheme

Length of Service gifts

Please note: We are unable to offer visa sponsorship at this time, as we do not hold a sponsorship licence and do not have roles that meet the criteria for sponsorship under the Skilled Worker visa route. All applicants must have the current right to work in the UK.
Responsibilities
About The Role
The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.

Duties Will Include

• Provide effective 1st/2nd line IT system support for all staff on ticket board - Hardware & Software.
• Liaising with 3rd party support teams to resolve IT issues.
• Carrying out Phishing test's for all user's.
• Preparation, Installation and Deployment of new device set ups.
• Office 365 administration.
• Troubleshooting ticket's for hardware and software issues for Laptops, PCs, Printers and Scanners.
• Implement Scheduled Maintenance on company device's.
• Ensure security of company information systems, both Physical and electronic.
• Preparation of yard tour equipment.
• Maintain and keep an updated inventory of all IT supplies.
• Replace any IT devices as required.
• Maintain a tidy and organised IT Office & Server Room.
• Act in a confidential and trustworthy manner at all times.
• Deal with users in a courteous, professional and efficient manner at all times.
• Online sales of old IT equipment.
• Any other duties as required by your Manager

This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.
Skills Needed
Servicing

About The Company
Our History
Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942.

We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or 'Pavia', as it was originally called.

Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.

Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.

Company Culture
Our People
To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland.

We embrace, encourage and engage in continuous improvement and continuous learning for all employees.

Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people.

Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements.

We only recruit people who share our values.

Required Criteria

• Higher level qualification in IT
• Minimum 1 – 3 years' experience working within an IT department in an IT Technician based role (can include work placement)
• (Please note software development experience is not relevant as this role will not include software development)
• User setup (Active directory or 365)
• Device setup (Windows, Mac OS, iOS and Android)
• Computer problem solving
• Proficient in the use of MS Office
• Trustworthy
• High attention to detail
• Strong multi-tasking, organisational and time management skills
• Ability to work as part of a team and independently
• Great communication, patience and interpersonal skills
• Full valid driving license

Desired Criteria

• IT related degree (can be pending results)
• Office 365 administration
• Managing printer's
• Knowledge of computer networking and infrastructure

Closing Date
Friday 5th December, 2025

Contract Type
fulltime

Salary
Based on Experience