In-Form (Salesforce) Training & Development Officer

Position:
In-form (Salesforce) Training & Development Officer

Pay:
£14.36 per hour (£28,002.00 per annum)

Location:
YMCA Norfolk Offices, Aylsham Road, Norwich with an element of working countywide and at home

Contract Type:
Permanent

Hours per week:
37.5 hours

Job Role

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Are you a natural trainer who loves helping others get the most from technology?

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Do you want to learn Salesforce development and help shape the way our staff use our client management system?

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We're looking for someone who is passionate about training and supporting staff, and who is excited to learn and grow as a Salesforce developer (with a focus on front-end/GUI). This unique role combines two key pillars:

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• Training:
   You'll deliver engaging group and one-to-one sessions, create clear guides, and help staff confidently use our In-Form system (built on Salesforce). You'll become the go-to person for user support, helping colleagues understand not just how the system works, but how it can make their jobs easier.
• Development:
   You'll work closely with the ICT Manager, starting with simple tasks and gradually building your skills in Salesforce development. As you train staff, you'll spot opportunities to improve the system and feed these back, helping us make In-Form work better for everyone.

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What Makes This Role Different?

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• You'll be empowered to make a real difference—staff don't work for the system, the system should work for them.
• You'll have the chance to learn Salesforce development in a supportive environment, starting with front-end changes and growing into more complex tasks.
• Your training experience will help you quickly understand how people use the system, so you can work independently on training, while being guided on development.

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Further information can be found at – In-Form Training & Development Officer Job Description

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The Organisation

YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.

Who We're Looking For:

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• Training Experience:
   You've delivered training to individuals and groups, and know how to make technical topics accessible.
• Curiosity & Willingness to Learn:
   You're keen to develop new skills in Salesforce (no prior development experience required).
• User-Focused:
   You care about making systems work for people, not just managing data.
• Collaborative:
   You're happy to work closely with the ICT Manager and feed back ideas for improvement.
• Technical Aptitude:
   You're comfortable with digital systems and ideally have some experience with CRM platforms.

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Key Responsibilities

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• Deliver training and support to staff using the In-Form system.
• Maintain and update training materials and guides.
• Provide day-to-day user support and champion best practice.
• Learn and apply Salesforce development skills, starting with front-end/GUI tasks.
• Collaborate with the ICT Manager to improve the system based on staff feedback.

Desirable (but not essential)

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• Experience with Salesforce administration or automation tools.
• Salesforce certifications (Administrator, Platform Developer I).
• Degree or relevant qualification.

​For more information on this role, please contact 

Benefits

• Health Care Plan
• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In service training opportunities and bursaries investing in your development
• Annual staff day and staff awards to celebrate our successes
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery

Closing date for applications:
9am on Wednesday 31st December 2025

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment.

Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.

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YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.

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If you require an alternative method of applying, or documents in a different format, please email our HR Team via