Data Quality Coordinator

Job Overview
Berkshire and Surrey Pathology Services (BSPS) is a collaborative venture between Ashford and St. Peter's Hospitals NHS Foundation Trust, Frimley Health NHS Foundation Trust, Royal Surrey County Hospital NHS Foundation Trust, Royal Berkshire NHS Foundation Trust, and Surrey and Sussex Healthcare NHS Trust.

The service provides a comprehensive range of pathology services to acute and primary care patients across the network.

The Data Quality Coordinator plays a crucial role in ensuring that administrative tasks associated with data quality, validation, and day-to-day management of pathology applications are carried out accurately and efficiently.

The post holder will be responsible for supporting key operational functions, maintaining clean and accurate data, and helping ensure systems operate smoothly.

An essential aspect of the role is responding to queries from GPs and trust staff, maintaining professional relationships, and supporting service users in the effective use of pathology systems.

Their work directly contributes to maintaining high standards of service quality and reliable diagnostic information across the BSPS network.

Main duties of the job

• This is a hands-on support role responsible for managing and responding to queries via email, self-service requests, and telephone in a timely and professional manner.
• All issues and requests must be accurately logged and processed in line with current procedures.
• A key duty is ensuring that minimum data standards for patient demographics are consistently applied within LIMS and ICE systems, using a strong attention to detail to support accurate data entry and ensure that resolution at first contact is achieved wherever possible.
• The post holder will liaise with third-party suppliers and contractors, ensuring that incidents and technical issues are progressed and resolved within agreed service level targets.
• The role also involves working closely with clinical and administrative users, providing guidance, problem resolution, and high levels of customer service.
• Excellent communication and organisational skills are essential, as the position requires continual use of telephones and VDU systems, strong concentration on complex tasks, and a supportive approach when dealing with a wide range of user needs.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

• The post holder will provide administrative support and day-to-day assistance in the use of Pathology IT applications across the service, including participation in out-of-hours cover and travel to other BSPS hospital sites as required.
• They will work collaboratively with colleagues to achieve team objectives, maintaining effective and professional working relationships at all times.
• The role includes attending mandatory training and contributing to the training of pathology system users.
• The post holder is expected to pursue ongoing learning and development to maintain a high level of technical and professional competence.
• A key responsibility is the consistent application of patient confidentiality and adherence to all relevant legal and organisational requirements, including the Data Protection Act, Health and Safety regulations, COSHH, and departmental policies.
• The post holder may also be required to undertake additional duties consistent with the role as directed by the Operational Manager for Pathology Support Services.

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications
Essential criteria

• A Level (or equivalent)
• IT literate – Word, Excel, PowerPoint, and Outlook

Desirable criteria

• ECDL or equivalent IT qualification
• Trained in the use of Service Desk Solutions

Experience
Essential criteria

• Sound experience of working in a busy office environment.
• Working under pressure and with time constraints.
• Experienced in translating data into simple reports or information to present to nontechnical staff in a clear and understandable manner.
• Working unsupervised and using own initiative.

Desirable criteria

• Experience of NHS or public sector environment
• NHS processes, policies, and protocols
• Experience of working in a user support environment

Skills & Knowledge

Essential criteria

• Excellent telephony, verbal and written communication and interpersonal skills.
• Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
• Ability to analyse and record accurate information and prioritise work under pressure.
• To provide training in a clear and relatable manner.
• High attention to detail.

Desirable criteria

• Knowledge of use of support pathology systems - WinPath and ICE
• Knowledge of EPR systems
• Experience of conducting audits.

Special Requirements

Essential criteria

• Current driving licence or otherwise independently mobile.
• Able to work across all BSPS sites.
• Able to cover out of hours as required.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values –
Committed to Excellence, Working Together, Facing the Future
, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates' investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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