Housing Senior Support Consultant

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Housing Senior Support Consultant in [United Kingdom].

The Housing Senior Support Consultant will act as a trusted advisor for customers, providing expert guidance and resolving complex technical challenges. This role blends problem-solving, technical support, and proactive service delivery to ensure smooth operation of housing systems. You will work closely with a collaborative team to troubleshoot issues, manage databases, and optimize system performance while maintaining high customer satisfaction. The position offers opportunities for career growth, deep product knowledge, and the chance to contribute directly to housing services that impact communities. Flexible working arrangements, both remote and hybrid, are offered to accommodate work-life balance. The role also provides exposure to ITIL best practices, technical training, and a variety of technology platforms.

Accountabilities:

• Provide technical assistance and application support to customers using housing systems.
• Investigate, troubleshoot, and resolve application issues in line with SLAs.
• Translate customer requirements into actionable workarounds and system fixes.
• Develop and maintain technical documentation, procedures, and support guides.
• Deliver proactive support services, including ITIL Problem Management.
• Identify opportunities for additional services, enhancements, or solutions.
• Collaborate with the team to ensure consistent, high-quality service delivery.

• Strong SQL skills for querying and managing database content.
• Experience supporting web-based applications and housing systems.
• Understanding of service delivery within defined SLAs and ITIL best practices.
• Excellent customer relationship, communication, and interpersonal skills.
• Experience with NEC Housing systems is highly desirable.
• Desirable: Knowledge of Windows Server, Linux, UNIX Solaris, APIs, Business Objects, integration tools, ISO 9001 software development principles, and ITIL v4 Foundation certification.
• Intermediate to advanced Microsoft Office skills.
• Ability to work independently, manage priorities, and provide proactive support.
• Right to work and travel within the UK; DBS check may be required depending on the role.

• Private medical cover funded by the employer (option to add family members).
• 25 days paid holiday with the option to buy/sell additional days.
• Life assurance cover at 4x basic salary (option to increase).
• Group pension plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• Free access to LinkedIn Learning (15,000+ courses).
• Hybrid or remote working options.
• Opportunities for career progression, specialist roles, and leadership development.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top candidates efficiently and fairly:

• Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• It compares your profile to the job's core requirements and historical success factors to calculate your match score.
• The top 3 candidates with the highest match are automatically shortlisted.
• When necessary, our human team may perform an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once shortlisted, your profile is shared with the company, which handles the final decision and next steps, such as interviews or additional assessments.

Thank you for your interest

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