Senior International Food Safety and Quality Assurance Manager

About The Team:

Are you passionate about building food safety standards and driving product quality? We are looking for someone with technical experience to drive food safety and quality compliance.

Our Food Safety & Quality Assurance team is looking for an experienced and highly driven Food Safety professional to join our international team as a Senior FSQA Manager. You will work within a team based across Europe to drive food safety and quality compliance with our Grocery suppliers, and work collaboratively with our procurement, sourcing, supply chain and distribution centre teams. The role will share best practice, create standardised ways of working, drive improvement in food safety & quality and lead on various strategic projects to ensure we delight our customers.

What You Will Be Doing:

• Perform on-site supplier visits and audits to manage their approval and drive strategic improvements in quality to decrease complaints and increase customer satisfaction.
• Using your expertise, knowledge from industry and the supply base to develop best practice ways of working with your suppliers and internally.
• Strategically manage supplier product quality and performance. Delivering focussed error (complaint) reduction initiatives and identifying projects that will improve our quality and safety standards.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Investigate and manage quality issues with suppliers to ensure customer availability and quality is not compromised with thorough root cause analysis and corrective action.
• Ownership of your category area to achieve key performance indicators relating to out of specification deliveries, customer complaints, and compliance metrics.
• Manage and coordinate the onboarding of new suppliers and products ensuring compliance to food safety, legal and quality standards.

Who You Are:

• Experience within the Grocery Goods industry is highly desirable
• Experience of auditing food manufacturers required
• Additional food quality & safety qualifications highly desirable (e.g. HACCP, internal auditing)
• Excellent English skills required
• Willingness to travel (some overseas travel may be required) and spend 50% of your time at suppliers, distribution centres and the office where you will be based.
• Strong in communication and negotiation skills. Adept at pragmatic approaches to solving time sensitive issues
• Willing and practiced in decision making; stays calm even in challenging situations
• Energised working in a fast paced environment; ability to multitask with different and competing workstreams
• Willing to work with suppliers and teams based across Hello Fresh markets in the UK, DACH, France, Nordics and BNL.
• Intermediate/Advanced Google Suite Skills (G-sheets/MS Excel, G-doc/Word, and G-slides/PowerPoint) skills

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Mental health first aiders and an employee assistance programme
• Dog friendly office (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location: The successful candidate will be based at one of these locations - HelloFresh, 60 Worship Street, London, EC2A 2EZ, HelloFresh Prinzenstraße 89, 10969 Berlin, Germany or Hello Fresh Spaklerweg 50-52, 1114 AE Amsterdam, Netherlands

Shifts: Monday to Friday, 9am to 6pm

Hybrid Working Policy

We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.