Bank Support Worker

Location: West Street, Biddulph

Contract Type: Casual

Please note due to the nature of the service, we can only accept female applicants.

Are you seeking a new challenge that lets you shine with your caring and compassionate nature? If you are looking to build a meaningful career rather than just finding your next job, we would love to hear from you

About West Street:

At West Street, we provide a diverse range of care to individuals with learning and physical disabilities along with safety, security and reassurance with a range of care options available to meet their individual needs. Our vibrant communities thrive on connection and joy, offering activities tailored to what our residents love most. Together, we create a warm, engaging environment where everyone feels valued and supported.

Here at West Street rated ''Good'' by CQC, we offer a wide variety of community access, such as, visits to cafes and lunches out, day trips, bingo, coffee mornings, pamper sessions, musical sessions. We support up to 4 female individuals with everyday support including personal care, meal time support, medicine administration, managing finances and help with budgeting.

Joining our team at West Street, will mean that you will play a vital role in promoting and enabling inclusivity, individuality and independence through respectfully supporting our tenants who lead active lives exploring their interests.

We are looking for individuals who can demonstrate that they up hold our values, to ensure that the services to our customers are excellent. As a Bank Support Worker, you will bring the below values and behaviours.

• Caring - Placing individuals at the heart of the care, ensuring services are delivered with empathy, dignity, respect, inclusivity and integrity at all times
• Compassion - Requires a level of consideration, patience, empathy and understanding towards others people's situation and their needs
• Communication - Always listen carefully, speak to people and act in a way that the person can understand
• Courage - Not to be fearful of trying new things to improve the quality of care and raise any concerns proactively
• Commitment - Provide a positive environment, with flexible and a proactive approach to our customer's needs, helping to make each day special. Working collaboratively with colleagues and be accountable for providing services that make a positive difference to people's lives.

If you are a caring, compassionate person, with good communication skills, and committed to delivering quality care and support services, then this could be the career opportunity for you

Further details of the role, responsibilities and requirements are available in the Job description and Person Specification attached.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, creating a culture which is inclusive is crucial to the success of our organisation. All employees have the opportunity to become part of one of our networking groups, that enables them to make a positive contribution to our culture including networks such as our LGBTQ+ employee group, disability positive, domestic abuse ambassadors, heritage and culture and our allies' network.

About Us:

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.

Recruitment process:

To apply for this role,

If you need any support with submitting your application, please email:

This role requires an Enhanced DBS Check

• Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

• Salary £13.32 per hour
• Frequency Hourly
• Job Reference wrekinhousinggroup/TP/751/374
• Contract Type Bank / Zero Hour
• Closing Date 24 November, 2025
• Job Category Care & Support
• Business Unit Care and Support
• Location West Street , United Kingdom
• Posted on 10 November, 2025