Global Digital Trading Executive

Aromatherapy Associates
has been sharing the therapeutic powers of essential oils for over 35 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing.

As a Company we have a family culture and live by one of Geraldine's beliefs: "It's more than just a business, it's a way of life".

The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners.

As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin.

Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare.

We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects.

Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics.

Code of best practice:

Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience.

Overview of the role

The Global Digital Executive will be responsible for the day-to-day maintenance of As well as being responsible for timely product launches, you will also update prices, onsite banners, product online reporting, and communicate our weekly bestsellers. You'll be familiar with working cross-functionally with Product & Brand Marketing teams to ensure timely product & campaign launches.

Furthermore, working closely with the Global Head of DTC & Marketplaces, this role will be responsible for liaising with internal and external stakeholders including but not limited to finance teams, platform providers, and external contractors.

Success in this role looks like timely and optimised product launches, optimising the website to support meeting weekly, monthly, and yearly sales forecasts.

Key Responsibilities

• Promotion set up and reporting
• Weekly reporting on bestsellers, category performance & promotion performance
• Owner of the entire product life cycle, from launch to sell through and deliver product and site content launches fully optimised and on time
• Optimise the website to support trade maximise sales via category amendments/creation, site navigation management, optimising product merchandising, creating and maintaining product filters and sorting rules
• Support the Global Head of Digital and wider marketing team in achieving sales forecast and executing trading plan
• Working closely with Digital Designers to brief in on site assets for product and campaign launches.
• Support Email Marketing with product information, stock, website links and testing.
• Liaise and coordinate with external partners on projects and campaigns. This includes but not limited to platforms, agencies, and contractors
• Be first point of contact for the Customer Services team, respond to all queries and fix or escalate where appropriate
• General team admin support including but not limited to handling internal and external invoices

Person Specification

• Approximately 3 years experience working in an Ecomm/Digital Coordinator role or similar
• Knowledge of Shopify is essential
• Experience in working for a fashion, home, or lifestyle brand is desirable but not essential
• Very strong attention to detail with ownership of accuracy
• Numerical and Intermediate Excel user
• Excellent communication skills and team player
• Self-starter with a sense of urgency, used to working in a fast-paced environment
• Commercially, brand and customer focused