Legal Support Team Leader

Kennedys is looking for a Legal Support Team Leader to join our Legal Support Assistant team based in London.

Team
Kennedys Legal Support Assistant (LSA)team have a key role contributing to the effectiveness of the Firm by providing a comprehensive admin support service across the offices UK and global.

The inhouse team of Legal Support Assistants (LSAs) are an integral part of the secretarial community, delivering document services to Kennedys offices. The team are diverse with a large and complementary array of skills and abilities existing under the Kennedys brand.

The Team Leader role is key to the continued success of the services delivered by the Legal Support team alongside two Legal Support Supervisors. The Team Leader will report to the Secretarial Manager and will be pivotal in supporting with the management of the workflow, providing guidance and ensure that they deliver an effective service to the business.

This role is ideal for a confidentTeam Leader who is passionate about building a high performing team that delivers exceptional results. This includes proactive communication working across multiple business functions, occasional travel to other offices to promote the team as well as cross-site collaboration.

Key Responsibilities

• Client Experience – champion a culture focused on delivering outstanding service to stakeholders, promoting the LSA team across Kennedys, gather and present feedback about the service and putting forward ideas to improve. Delivering necessary development feedback in real time.
• Develop our people – performance reviews, gathering feedback, helping to achieve SMART objectives along with the LSA Supervisors, holding regular one-to-ones to monitor, focusing on performance and productivity whilst helping to achieve career aspirations in line with the firms strategic priorities.. Working alongside the Secretarial Manager to escalate potential issues and input in to salary reviews.
• Target Achievement - Triage SD & BigHand by monitoring and allocating jobs working with the LSA Supervisors. Support the team to achieve productivity and quality control output. Reviewing on a monthly basis during catch ups. Utilising BigHand and SD reporting for insights ensuring costs are correctly charged to divisions for the team.
• Being intermediary facing, with a combination of face to face and remote interaction (including LSA/TC meetings), providing a summary of action points, and follow up.
• Work methodically within SDP and be aware of the work priorities and deadlines. Work with the team to ensure that priority work is undertaken in a quick and efficient manner.
• Implement contingency planning to manage unexpected workload or as business needs change, pro actively reviewing "out of hours support/weekend".
• Should deadlines on the documents appear unrealistic, raise with the team immediately to manage expectations. Proactively keep the Secretarial Manager informed of workload and capacity and ensure SD/BH is meeting turnaround times.
• Advanced proficiency in MS office familiarity with work flow tools such as ServiceDesk Plus, Kase, K2, BigHand, Excel, PowerPoint and Outlook.

Required Experience

• Exceptional communication and people skills, with the ability to adapt their style and use influencing and negotiation techniques.
• Strategic thinker with ideas for evolving and change especially with new technology, whilst being able to adapt to change, often at pace and bring others on the journey with them.
• Advanced proficiency in MS office familiarity with work flow tools such as ServiceDesk Plus, Kase, K2, BigHand, Excel, PowerPoint and Outlook.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.