Carrier Relationship Management

We are excited to introduce a new opportunity within the Relationship Management and Global Claims team, part of Client Support Services (CSS).

This role offers a fantastic chance to join our highly successful team of Global Relationship Managers, who work closely with our business partners, clients, and brokers across Guy Carpenter. Whether you are early in your career as a reinsurance client advocate or a client-facing technician specialising in Pro-Rata and Claims, this position represents a valuable step forward in your professional growth.

Alternatively, if you have extensive experience and are seeking a new challenge to further develop your skills, we would love to hear from you as well.

We will count on you to:

• Provide a holistic view across the entire servicing value chain, connecting the production areas and post-placement areas, ensuring our claims value proposition is part of our sales culture.
• Be the first point of contact for Brokers and senior executives within the Ceded Re departments of our clients.
• Advocate and be the voice of the client, representing their interests with their business partners.
• Provide insightful management information by partnering with MI teams to design and provide regular reporting to all appropriate stakeholders.
• Explore business development opportunities with brokers.
• Ensure that skillsets are continually reviewed and enhanced.
• Build and maintain value-added partnerships with strategic markets to improve performance cycle times.
• Demonstrate a pipeline of excellence and succession by coaching colleagues.
• Join us in a hybrid role that requires you to work at least three days a week in our London office.

What you need to have:

• Strong knowledge of reinsurance principles, practices, and procedures is essential.
• Experience in Pro-Rata and XOL claims handling within the reinsurance industry is essential.
• Experience of working with senior stakeholders in the reinsurance sector is essential.
• Experience of working with all aspects of post-placement activities.
• Ability to analyse data, seeking trends and translating this into valued insights for the business and our clients.
• Be able to articulate and demonstrate positive results for clients and the business.

What makes you stand out?

• Ability to provide a consultative service.
• Exceptional relationship management skills and evidence of building relationships.
• Excellent presentation skills and ability to influence decisions at all levels.
• Strong analytical skills with a motivation to learn.
• Ability to follow through on risks/issues and track them to closure.
• Strong communication skills and a well-structured work approach.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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