Financial Wellbeing Adviser

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Financial Wellbeing Adviser to join our MPFT Team.

Working as part of a Multidisciplinary Team within St George's Acute Mental Health Wards, the role will be to provide a full range of Financial Support Advice including income maximisation, financial capability and debt prevention to prepare service users for integration back into the community. You will provide support to service users with a person centred approach, using care planning to enable them to act for themselves and to advocate for those who need practical assistance to progress their case. The aim of the role is to support individuals towards discharge and integration within the community.

apply here:

We are looking for someone who:

• Has excellent communication skills
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:

• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month's full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

The essentials

• Salary: £23,810 - £24,822 per annum
• Hours: 37.5 hours per week
• Location: Hybrid Working – mainly from home with occasional travel to one of our offices for meetings or client appointments at St Georges Hospital Corporation Street, Stafford ST16 3SR
• Contract: fixed-term

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process -

To apply - applications only via our website

apply here:

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Job Types: Full-time, Fixed term contract

Pay: £23,810.00-£24,822.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Health & wellbeing programme
• Sick pay
• Work from home

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Stafford ST16 3SR