Supervisor / Operations Assistant

We are looking for a Supervisor/ Operations Assistant to join our incredible team

If you're a wellness enthusiast with management experience who wants to work in a vibrant, health-focused environment where customer care and community are at the heart of everything we do, we'd love to meet you. As an integral team member, your role is crucial in maintaining the seamless functioning of our establishment and providing our clients with an outstanding experience.

About the Role

We're offering a Supervisor position to a valued team member who embodies our commitment to wellness, innovation, and exceptional client care.

This role is designed to provide leadership and support within our space, acting as a key point of contact for our team when senior management is not present.

Key Responsibilities

• Serve as a reference point for team members, offering guidance and support when senior management is unavailable.

• Assist with the training and onboarding of new staff to ensure a smooth and welcoming start.

• Support the maintenance and operation of our biohacking equipment to keep everything running at its best.

• Help with stock management, including flagging low levels of supplies to management for re-ordering.

• Ensuring the Housekeeping team is on top of their tasks and flagging any issues to senior management, as well as giving them direction on what needs to be actioned.

• Identify opportunities to improve procedures and relay staff and client feedback to senior management.

• Deepen your understanding of our biohacking and wellness offerings to confidently explain them to clients and colleagues.

• Flag any maintenance or facility issues promptly to senior management.

• Conduct building walks to spot and address areas needing attention.

• Take ownership of space organisation and delegate tasks to colleagues to maintain a calm, welcoming environment.

Front of house Responsabilities

Premises Management:

• Opening and/or closing the premises, ensuring all areas are set up or tidied appropriately.
• Maintaining a high standard of cleanliness and hygiene throughout the facility
• Managing in-house laundry rotation and proactively handling laundry tasks

Facilities Oversight:

• Conducting regular building checks to ensure safety and functionality.
• Arranging studios for various classes, including setup of equipment like reformer beds and yoga mats

Client Services:

• Welcoming clients, handling check-ins, managing bookings, and processing payments
• Guiding clients to biohacking sessions, classes, and changing rooms with a focus on exceptional hospitality.
• Assisting clients with biohacking sessions such as Cryotherapy and Hypoxic Therapy setups

Operations Support:

• Receiving and managing orders, handling petty cash, and maintaining accurate inventory records
• Operating the nutrition bar, preparing and serving beverages, maintaining cleanliness in the cafe area
• Restocking retail and nutrition bar areas as needed

Communication and Administration:

• Responding to client inquiries via email, WhatsApp, or any other communication channel promptly and professionally

Requirements:

• Previous experience in a customer-facing role, preferably in a wellness or hospitality environment
• Strong organisational skills and the ability to multitask effectively and efficiently
• Flexibility to work varying shifts, including weekends, and adapt to the changing need of the business
• Excellent communication skills and a hospitable demeanour
• Willingness to undergo training for biohacking procedures

Skills & Attributes We're Looking For

• Leadership & Guidance - Able to support, motivate and guide colleagues confidently.

• Strong Communication - Clear, compassionate, and professional communication with both staff and clients.

• Organisational Skills - Comfortable prioritising tasks, managing time effectively, and keeping the space in top condition.

• Problem-Solving Mindset - Proactive in identifying issues and finding solutions before they escalate.

• Attention to Detail - Ability to spot small issues that could impact client experience or

operations.

• Wellness Curiosity - A genuine interest in biohacking and wellness practices, with a

willingness to deepen your knowledge.

• Team Collaboration - A calm, approachable presence who fosters teamwork and a

supportive environment.

Compensation & Commitment

• Pay: £14 per hour

• Hours: Full-time, 40 hours per week

Why This Role Matters

• As a Supervisor, you'll help create a seamless experience for both clients and staff, supporting our

mission to deliver an exceptional, calming, and welcoming environment.

Working Hours:

Flexible working hours in shifts of either 7.30am-3.30pm or 1.30pm-9.30pm, accommodating both full-time and part-time schedules.

Weekend availability is required.

Job Type: Full-time

Pay: £14.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Gym membership

Work Location: In person