Current jobs related to Payment Application 2nd Line Support - London, Greater London - Transaction Network Services (TNS)

  • 2nd Line

    5 days ago

    London, Greater London, United Kingdom Constant Recruitment Ltd Full time £35,000 - £40,000 per year

    2nd Line Desktop Support EngineerLondon Bridge£35,000 – £40,000Hybrid: 3–4 days on client site (London Bridge), 1–2 days from homeAre you currently supporting Microsoft 365 environments and ready to step into a more advanced 2nd Line role? Do you enjoy being the go-to person on site, solving problems and keeping users productive? Are you looking to...

  • 2nd line Engineer

    3 days ago

    London, Greater London, United Kingdom Bluecube Technology Solutions - An Ekco Company Full time

    This website uses cookies to ensure you get the best experience.Ekco and our selected partners use cookies and similar technologies (together "cookies") that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.See our Cookie Policy to read...

  • 2nd Line Support Engineer, EUC, Network, Desktop

    1 day ago

    London, Greater London, United Kingdom Experis UK Full time

    2nd Line Support Engineer - EUC, Microsoft & NetworkingLocation:LONDON 3 or 4 days on site due to nature of roleType:Full-Time | PermanentIndustry:ITAre you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a2nd Line Support Engineer, where you'll play a key role in maintaining and...

  • 2nd Line Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom Cloud Decisions Full time £38,000 - £42,000 per year

    Level 2 Service Desk EngineerCentral London – Onsite£38,000 - £42,000 + Paid certifications + Excellent Benefits packageAre you looking to join a fast-paced environment where learning + development is prioritised with lucrative incentives on offer?I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk...

  • Onsite 2nd Line Support Engineer

    3 days ago

    London, Greater London, United Kingdom Advania UK Full time

    About UsWe are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT...

  • Application Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom FIS Full time £40,000 - £80,000 per year

    Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor's DegreeTravel Percentage0%Your new roleThe FIS Supply Chain Finance Client Services team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes and working with other teams...

  • 2nd Line IT Service Desk Technician

    2 weeks ago

    London, Greater London, United Kingdom SLR Consulting Full time £12,000 - £15,000 per year

    As an IT Support Technician, you will play a key role in advancing our internal IT support capabilities. This position is ideal for individuals with a proven track record in IT support, ready to provide advanced technical assistance, resolve complex issues, and contribute to the continuous improvement of IT service operations.We are looking for a full-time...

  • Payment Support Officer

    3 days ago

    London, Greater London, United Kingdom Hampshire Trust Bank Full time

    Location: Head Office, London Hours: Monday to Friday, 9:00am–5:30pm Working Pattern: Hybrid (50/50) Reports to: Payment Support Team Leader Department: Property Operations – Specialist MortgagesAbout the RoleWe're looking for a detail-oriented and customer-focused Payment Support Officer to join our Specialist Mortgages Operations team. As the first...

  • 2nd Line Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom Robert Walters Full time £30,000 - £50,000 per year

    A distinguished global law firm is seeking a Second Line Support Engineer to join its esteemed London office, presenting you with the opportunity to contribute to a highly respected and collegial team that values each individual's expertise.What you'll do:In the capacity of Second Line Support Engineer at this prestigious London office, you will assume a...

  • 1st Line IT Support Technician

    3 days ago

    London, Greater London, United Kingdom Tech Ahoy Full time

    1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + BenefitsTech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented1st Line IT Support Technicianto join...

Payment Application 2nd Line Support

2 weeks ago

London, Greater London, United Kingdom Transaction Network Services (TNS) Full time £40,000 - £60,000 per year

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support and technical engineering solutions across all production Payment Processing Applications and services. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to learn, be challenged, and be involved in our expanding Payments Processing business.

Responsibilities

  • Responsible for the Support of the Settlement service that provides Payment settlement services to 98% of UK retail business.
  • Provide day to day support for the applications running on the IBM mainframe which provide Settlement services, supporting MFT file transfers.
  • Manage and resolve incident tickets assigned to the 2nd line support team, involved in fixing code when required.
  • Provide Support for major Incidents providing root cause analysis, working with other teams within TNS to troubleshoot.
  • Plan / support of releases and Change Management activities within the production environments.
  • Support the Problem Management process.
  • Become an expert on supported systems, applications, and services
  • Production and update of service documentation
  • Support PCI compliance, requiring investigation and resolution for any vulnerabilities.
  • Provide Support for Disaster Recovery activities
  • Participation in 24/7 on-call rota
  • Provide training, knowledge transfer and ongoing support to 1st line support staff

Qualifications
Experience, Skill and Qualifications:

  • Essential

  • Two years' experience of working on IBM mainframe, managing batch applications and processing job schedules.

  • Sound knowledge of

  • Standard IBM utilities TSO/ISPF/etc.

  • JCL (Job Control Language)
  • Batch scheduling utility – preferably Control-M

  • Excellent problem-solving skills.

  • Able to trouble shoot technical issues within applications. Demonstrate a logical and technical ability to fix and resolve complex issues.

  • Must have a willingness to learn and adapt with a can-do attitude.

  • Desirable

  • Connect Direct, Control-M

  • Experience with MSSQL / MYSQL with at least the ability to write select queries.
  • Previous experience within a Payments environment / testing and / or application support environments.

Candidate Requirements

  • Team player
  • Fast learner and adaptable
  • Strong problem-solving skills and technical prowess.
  • A willingness to learn.
  • Attention to detail.
  • A desire to learn and progress in a demanding environment.
  • Knowledge of ITIL framework desired but not essential

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.