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Service Advisor automotive
2 weeks ago
About us
We are looking for a Service Administrator/ advisor to join our team at aj automedics ltd This is a full time role (40 hours per week Monday-Friday). We are offering a competitive salary
About the Role – Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You'll work closely with our workshop to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.
This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
- Greet customers and handle service enquiries both in person and over the phone
- Book vehicles into the workshop, accurately inputting details into the system
- Provide clear explanations of work required and keep customers informed throughout the service process
- Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
- Produce accurate invoices and explain charges to customers at collection
- Upsell additional services, maintenance packages, and products where appropriate
- Handle complaints and queries professionally and efficiently
- Maintain high standards of showroom and reception area presentation
What We're Looking For:
- Experience in a Service Advisor role in the motor trade.
- Excellent communication and organisational skills
- A friendly, professional manner with a focus on customer satisfaction
- The ability to work well under pressure and as part of a busy team
- Strong IT skills
- Full UK driving licence – held for a minimum of 2 years
About You
For this role you will have experience of working within a busy administration function or a busy call handling environment. You will need to have excellent administration skills, have high attention to detail and PC literate.ideally with some vehicle background or experiance
What you can expect
If you are successful you can look forward to on-going training opportunities, includes a pension schemem company uniform . If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. If you are interested in joining the team please forward your cv
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- motor trade: 2 years (preferred)
Work Location: In person
