DA Claims Team Leader

1 day ago

London, Greater London, United Kingdom Lawes Consulting Group Full time £55,000 - £70,000 per year

Job Description

Job Title: Delegated Authority Claims Team Leader
Salary: £55,000
Location: London / Remote – max 1 day a week in Office

PURPOSE OF ROLE

An excellent opportunity to join a leading Lloyd's Broker as a Team Leader for the Delegated Authority Claims team. You'll be responsible for managing the day-to-day running of the DA Claims team, ensuring operational efficiency, regulatory compliance, and first-class service delivery to coverholders. This role offers a blend of leadership, technical oversight, and process improvement within a dynamic and growing business.

RESPONSIBILITIES

  • Manage the day-to-day operations of the DA Claims team, including appraisals, development, and performance management.
  • Ensure high professional standards and continual improvement in service delivery.
  • Oversee the preparation and review of bordereaux.
  • Maintain and update financial and claims records.
  • Produce claims and earned-to-incurred statistics, working with other teams as required.
  • Manage and authorise claims payments and liaison with Accounts.
  • Build and maintain strong working relationships with clients, TPAs, insurers, and internal stakeholders.
  • Ensure compliance with company policies, procedures, and FCA regulations including Consumer Duty and CASS.
  • Monitor workloads, service levels, and SLAs across the team to ensure timely delivery.
  • Support training, system testing, and implementation of new enhancements.
  • Handle escalations and ensure effective issue resolution.

DAY-TO-DAY

  • Leading a team of Claims Technicians within the Delegated Authority Claims function.
  • Reviewing claims activity, financial accuracy, and performance metrics.
  • Producing daily, weekly, and monthly KPI reports.
  • Managing workflow allocation and ensuring adherence to SLAs.
  • Providing technical support and guidance to team members.

SKILLS

  • Previous experience in a similar Delegated Authority claims role within the London Market.
  • Strong understanding of DA contracts and processes.
  • Knowledge of CLASS, ECF, IMR, and other London Market systems.
  • Excellent communication and leadership skills.
  • Strong Microsoft Office skills.

If you have the relevant experience or know someone that does, please contact me now on or email us

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