Head of Maintenance

Job Description:

Head Of Maintenance

Location: Richmond Villages Witney, Coral Springs Way, OX28 5DG

Salary range: Circa £40kpa - Depending on experience

Contract: 40 hrs per week

Shift Pattern: Mainly Monday to Friday, may require occasional weekend work and some on call.

Richmond Village Witney 

Our village has the wow factor that enhance the lives of our residents, their family and their friends to live their best possible lives. we offer fabulous apartments and suites along with communal building with the best facilities including a spa with swimming pool, restaurant, lounge/bar and library. The Witney team deliver exceptional service throughout.

Role Purpose

The Head Of Maintenance will be responsible for the efficient operation and maintenance of all physical aspects across Richmond Village Witney to include overseeing the maintenance of buildings, grounds, equipment, and systems to ensure the safety, comfort, and satisfaction of our residents.

Our resident's quality of life and care depend upon the safe and exceptional standard of the facilities and service we provide. The Facilities Manager is responsible for building an exceptional team, ensuring that they and their work meet the standards required by our residents. 

We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

As our Facilities Manager, you'll ensure that the necessary maintenance and repair tasks are completed to the highest standard and the Village remains fully functional at all times.

You'll help us make health happen by:

• Main Accountabilities and Responsibilities:

• Supervise and lead a team of maintenance and grounds team members, including hiring, training, scheduling, and performance management. 

• Collaborate with village departments, such as operational management, leisure, housekeeping, reception, and sales to coordinate maintenance activities and support  operational goals.

• Key Skills & Requirements:

• Proven experience in maintenance management, preferably in a senior living or hospitality environment. 

• Relevant qualification in Facilities Management, Engineering, or related field preferred. 

• Qualification within health and safety working practices - IOSH Managing Safely

• Strong leadership and interpersonal skills with the ability to motivate and develop a team. 

• Experience in managing budgets and controlling costs.

• Maintenance planning and project management.

• Excellent problem-solving abilities and attention to detail. 

• Knowledge of building regulations, health, safety, and environmental standards. 

• Proficiency in maintenance management systems and Microsoft Office.  

• Flexibility to respond to emergencies and work occasional evenings or weekends as needed. 

• Have excellent all-round technical knowledge and experience of general trades. 

• Pool plant operator's knowledge preferable.

• Implement maintenance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. 

• Day-to-day responsibility of all legislative controls, processes and procedures working closely with the Village Manager, Regional Maintenance Manager and departmental teams.

• Conduct regular inspections of buildings, grounds, and equipment to identify maintenance needs and prioritise repairs. 

• Generate, co-ordinate, and oversee preventative maintenance programs to prolong the life of assets and minimise disruptions to residents. 

• Manage maintenance budgets and expenditures, seeking cost-effective solutions without compromising quality or safety. 

• Liaise with contractors, vendors, and suppliers to obtain quotes, negotiate contracts, and oversee work performed on-site. 

• Respond promptly to maintenance emergencies and address residents concerns in a timely and professional manner. 

• Collaborate with operational management, spa, housekeeping and reception to coordinate maintenance activities and support overall operational goals. 

• Maintain accurate records of maintenance activities, equipment inventory, and work orders using maintenance management systems.  

• Stay informed about industry trends, new technologies, and best practices in maintenance management to continuously improve operations and service delivery. 

• Walk the village to determine the village needs on a priority and strategic basis.

• Prepare business presentations - share action plans with team members and owners where required (e.g. Capital expenditure plans). 

• Available for emergency calls to assist colleagues as needed. 

• Be involved with weekend Duty management, 1 shift per month.

Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.

• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350

• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences

• Free meal with every shift

• Holidays - 20 days + Bank Holidays

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.

• Wagestream - Have early access up to 40% of your earned wages within minutes. 

• We offer a range of Bupa pension plans – Find out more on our career site

• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site

• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.

• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences. 

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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