UK Defence Chief Technology and Digital Officer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The UK Defence Chief Technology and Digital Officer is a highly specialised professional with deep UK Defence industry knowledge and extensive CIO or CTO experience. They serve as a pivotal resource in providing expert advice, advanced technical solutions, and strategic insights to support our customer and partner's mission. This role requires a blend of technical acumen, UK Defence experience, and the ability to communicate complex information effectively to diverse stakeholders.

Key Responsibilities

• Provide high-level technical consultation to customers and partners.
• Stay current with industry trends, technological advancements to inform strategic decisions.
• Represent ServiceNow at Industry events and Defence Technology Forums, increase mindshare.

• Play an active role in preparing and delivering customer Executive Briefings.

Strategic Planning

• Identify opportunities for innovation and improvement across industry.
• Analyse industry data and develop strategic insights to help shape our customer's strategic direction.
• Collaborate with CxOs to align technical solutions with business goals.

Training and Mentorship

• Offer training and development programs to enhance the technical skills of ServiceNow employees.
• Mentor technical staff, fostering a culture of continuous learning and improvement.
• Identify opportunities for innovation and improvement across industry.
• Analyse industry data and develop strategic insights to help shape our customer's strategic direction.
• Collaborate with CxOs to align technical solutions with business goals.

Qualifications

• A minimum of 10 years of experience, in technology leadership roles (CIO / CTO), with a proven track record of technical leadership, driving innovation and delivering technology solutions in a complex organisational environment.

• Experience working across various UK Defence to bring a breadth of perspective and expertise to the role.

Skills

• Strategic Thinking: Strong strategic thinking skills, with the ability to develop and execute a technology vision that aligns with business goals.
• Technical Expertise: In-depth knowledge of current and emerging technologies, including cloud computing, cybersecurity, data analytics, and software development.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organisation and to explain complex technical concepts to non-technical stakeholders.
• Problem-Solving: Proven problem-solving skills, with the ability to identify and address technology-related challenges and opportunities.
• Compliance Knowledge: Knowledge of relevant regulatory requirements and industry standards related to technology and data security.
• Innovative Mindset: A forward-thinking, innovative mindset with a passion for leveraging technology to drive business success.
• Change Management: Experience leading technology change initiatives in a dynamic and fast-paced environment.
• Networking: Strong professional network within the technology community.
• Mentoring: A commitment to mentoring and developing future technology leaders within the organisation

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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