Catering Supervisor

Catering Supervisor

Contract: Full time, permanent

Location: Wildwood Devon, Escot Park, Ottery St Mary, EX11 1LU

Reports to: Catering Manager

Responsible for: This role has no direct reports

Grade: 4

Job Purpose

This role will support the everyday smooth running our Devon café, catering for organisational events, and ensuring an excellent visitor experience.

Key Responsibilities

• Maintain the organisation's high food safety standards to ensure a 5-star food hygiene rating, with meticulous hygiene practices and accurate record keeping
• Prepare and cook an exciting seasonal menu in keeping with the organisation's values
• Guide and motivate the team to deliver excellent customer service, supporting with training where appropriate
• Support with managing waste & stock levels, banking, rotas, ordering, and monthly stock counts
• Cater an exciting, varied, and profitable menu for organisational events
• Work closely with the Catering Manager and the wider team to ensure the success of organisational events

The Working Week

Your working week will be varied and busy, with peak season working during the school holidays. You will be responsible for supporting the Catering Manager with all Devon café operations. You will work collaboratively with the Retail, Education, Volunteer, Keeper and Marketing teams to provide a consistently excellent visitor experience. This role is unique in hospitality in that there is limited evening working, and only one weekend day per week is usually required (excepting annual leave cover). Core working hours are between 08:00 and 17:00 with an unpaid half an hour for lunch. This post is 37.5 hours per week over 5 days, Monday to Sunday. The job will involve overtime, including some evenings, early starts, late finishes and bank holiday working as part of your normal duties. You may be required to occasionally travel between parks.

This job involves undertaking duties which include the following health, safety and wellbeing considerations:

• Regular use of Display Screen Equipment (DSE)
• Use of machinery / tools
• Lone working

Mandatory Training for this role includes:

• Manual Handling
• Equality & Diversity
• Safeguarding Awareness
• GDPR / Data Protection Awareness
• Fire Safety Awareness
• Ladder Safety
• First Aid
• Fire Warden & Extinguishers
• Food Allergen Awareness
• Food Hygiene Level 2

Skills, Knowledge, Qualifications & Experience

All Wildwood staff are passionate, committed, and resourceful. To succeed in this specific role, you will be self-motivated, hardworking, and a great team player.

Essential

• A confident cook with a passion for serving great quality food & taking pride in its presentation
• A comprehensive understanding of food safety
• A positive leader, able to support, direct, and train up a seasonally fluctuating team
• Previous experience working in a fast paced kitchen
• Food Hygiene Certification Level 2 or above
• Demonstrate a genuine love of British wildlife and belief in Wildwood's Mission; to protect, conserve, and rewild British wildlife

Desirable

• Previous experience providing a variety of styles of catering
• Previous experience of supporting events
• A basic understanding of costings, wastage, stock levels and profit

Why work for Wildwood

Wildwood is a native species conservation charity established in 2002 to push the boundaries of innovative conservation and rewilding. We work with nature to fight the biodiversity crisis, to halt the extinction of species and to create resilient habitats in which nature thrives. We focus on nature-based solutions to return native species and recreating truly wild spaces.

Wildwood has a proud culture of respecting and valuing all colleagues. Our people are integral to our success; their expertise enables us to achieve our ambitions, their professionalism creates strong collaborations, and their integrity upholds our organisational values.

Employment Package

• Annual salary of £24,232.00
• Annual leave allowance of 30 days a year, including statutory holidays
• Workplace pension (auto enrolled after three months)
• Inclusive and family-friendly working policies
• Training & development opportunities
• Selection of staff benefits including discounts
• Free or reduced price entry to BIAZA accredited zoos and aquariums

Job Types: Full-time, Permanent

Pay: £24,232.00 per year

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Sick pay

Work Location: In person