ITSM Change Manager

2 weeks ago

London Area, United Kingdom La Fosse Full time £35,000 - £55,000 per year

ITSM Change Manager – Global Financial Services Leader (Fully Remote / Hybrid UK)

Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation?

We're partnering with a
Fortune 500 financial services and technology group
that has built a reputation for innovation, integrity, and excellence. With operations in over 20 countries and a people-first culture recognised through multiple "Employer of the Year" awards, this is a business where your contribution is really recognised.

The Opportunity

As an
ITSM Change Manager
, you'll take ownership of the
end-to-end Change Management process
– driving governance, efficiency, and risk control across enterprise-level IT systems. You'll ensure every change is planned, assessed, tested, and implemented smoothly, minimising disruption and maximising business impact.

This is a highly visible and collaborative role, working closely with technical teams, senior stakeholders, and global business units.

What You'll Do

  • Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards.
  • Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems.
  • Chair Change Advisory Board (CAB) meetings using ServiceNow, ensuring rigorous risk and impact assessments.
  • Maintain the forward schedule of change and release calendar, communicating clearly with all stakeholders.
  • Drive process improvements and automation within the Change Management framework.
  • Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption.
  • Produce and maintain change documentation, reports, and post-implementation reviews.

What You'll Bring

  • Proven experience in
    IT Change Management or ITSM leadership
    within a large or regulated environment.
  • ITIL v3 or v4 Foundation certification
    (advanced certifications a plus).
  • Strong knowledge of
    ServiceNow Change Management module
    and related automation processes.
  • Familiarity with agile methodologies (Scrum / Kanban) and user story documentation.
  • Excellent analytical, organisational, and stakeholder communication skills.
  • A proactive mindset with experience identifying and implementing process improvements.

If you're an ITSM professional who thrives on driving change, collaboration, and excellence — this is your chance to make a real impact.


Apply now or reach out on

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