Student Mentor

4 days ago

Cardiff CF AY, United Kingdom STRATEGIC BUSINESS COACHING LTD Full time

Are you passionate about helping people? Do you have strong communication skills? Do you want to make a positive difference to another person's academic journey? If so, we would be pleased to hear from you.

Astranti is an online professional training provider that supports thousands of learners worldwide as they work toward their professional qualifications. We are looking for a Student Mentor to join our mentoring team on a maternity cover contract. The role will begin in January 2026 (with some flexibility on start date). It will run for one year, with the possibility of continuing afterwards depending on performance and the work available.

You will provide high quality one to one support to students throughout their studies. From the day a student enrols to the day they qualify, you will offer guidance and encouragement at every stage.

The successful candidate must be confident when communicating, as the role involves regular one to one video calls with students. The role also includes customer service and administrative work. You should be comfortable communicating with customers through phone, email and instant messaging.

This is a full time position with working hours from 8.30am to 5pm on weekdays.

The Role

Typical tasks include the following.

  • Enrolling students and offering an introductory walk through of the course.
  • Showing students how to use the study platform and course materials.
  • Working with students to create individual study plans and helping them keep to these.
  • Coaching students and acting as their main contact throughout their studies
  • Communicating with customers through email, phone and instant messaging.
  • Communicating effectively with colleagues
  • Investigating and resolving customer enquiries.
  • Maintaining accurate customer records.

What our people are like

Successful student mentors tend to share the following qualities.

  • Excellent phone manner
  • Strong writing skills
  • Proactive approach
  • Active listening
  • Confidence
  • Fast learning ability
  • Problem solving skills

Benefits

  • £26,000 salary package including pension contributions
  • Company pension scheme
  • Hybrid working arrangement with two days in the office and three days working from home each week once training is complete
  • Supportive environment within a close knit team
  • Company social events and team building days

How to apply

Please apply by sending a cover letter and CV. The cover letter must answer the following question. Failure to do so will result in automatic rejection.

  • Why you believe you are suitable for this customer service role, including one non academic

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Work from home

Application question(s):

  • Applications without a covering letter will be rejected. Have you checked out what we're looking for in a covering letter in the job ad and included yours?

Work Location: In person

  • Student Mentor

    1 day ago

    Cardiff, United Kingdom Brook Street Full time

    **Student Mentor - Autism Specialist** **Full Time - 39 hours** **Cardiff** **£22,106** We are working with an Autism specific care provider based in Cardiff. They provide a range of support to those with Autism and their families, commissioners and others to provide specialist, autism specific, person centred and outcome focused services. We are looking...

  • Law Tutor

    1 week ago

    Cardiff CF AY, United Kingdom STRATEGIC BUSINESS COACHING LTD Full time £28,000 - £40,000 per year

    Are you a newly qualified legal professional or law graduate looking to take the next step in your career? Do you want to share your knowledge with those starting out in law? Can you explain complex legal concepts in a clear and accessible way?"If so, we would love to hear from youAstranti is an established online professional training provider. We support...

  • Specialist Mentor

    3 days ago

    Cardiff, United Kingdom Greenway Support Group Full time

    **We are looking for Specialist Mentors (Mental Health)** Mentors work with students on a one-to-one basis addressing the barriers to learning created by an impairment e.g. mental health or autism spectrum conditions. Examples of these barriers include, coping with anxiety and stress, how to deal with concentration difficulties, time management, and...

  • Learning Mentor, Cardiff

    7 days ago

    Cardiff, United Kingdom Suppleo Education Full time

    Suppleo Education is a dedicated education recruitment agency who believe in building relationships on understanding and respect. We pride ourselves on providing an unparalleled quality of service to not only our schools but our staff too! A popular, leading School in Cardiff are on the hunt for a talented Learning Mentor for an Immediate start! This is a...

  • Internal Applicants Only

    2 weeks ago

    Cardiff, United Kingdom Cardiff University Full time

    **Key Duties** - Ensure the provision of mental health mentoring is delivered to the institution via the creation, preparation and implementation of individual support programmes for students with mental health difficulties, which enable participation in study and management of mental health difficulties. - Use professional judgement and creativity to work...

  • Schools Youth Learning Mentor

    4 days ago

    Cardiff CF ET, United Kingdom ACT Full time

    Youth Learning MentorContract term: Permanent, full-timeHours: 37 hours over 5 days (Mon-Fri)Location: ACT Schools Centre, CardiffSalary: £24,243 rising to £26,500 per annumIf you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK...

  • Cardiff Metropolitan University ASC Study Skills Tutor

    2 weeks ago

    Cardiff CF YB, United Kingdom eQuality Solutions Group Limited Full time £17,600 - £44,800 per year

    The Role:To meet the increasing demand for our first class support we are expanding our team of specialist support consultants to support.The Amano approach gives:Student focussed assistance.Academic support towards goals and aspirationsHassle-free arrangementsStudent choice and empowermentFlexibility in deliveryAdaptable support for changing needs.Key...

  • One Year Management Placement

    4 days ago

    Cardiff CF DJ, United Kingdom Enterprise Mobility Full time

    OverviewWe're Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our...

  • Teaching Assistant

    2 weeks ago

    Cardiff, United Kingdom Supply Hive Wales Full time

    **Job Summary** **Responsibilities** - Assist teachers in delivering lessons and educational activities tailored to individual student needs. - Provide one-on-one tutoring and mentoring to students, ensuring they understand the material and feel supported in their learning journey. - Work collaboratively with educators to develop and implement strategies...

  • Healthcare Assistant/Healthcare support worker

    2 weeks ago

    Cardiff CF HU, United Kingdom Cathays Surgery Full time £26,000 - £28,000 per year

    Cathays Surgery is seeking an experienced HCA to join our vibrant, patient focused and innovative practice who are committed to the delivery of high-quality, person-centred care. If you are looking for an exciting new opportunity within a friendly, welcoming environment, then this may be the ideal role for you.About us· We have 5 experienced doctors...